Patient Scheduler/Phones

Are you a friendly and detail-oriented individual with a passion for helping others? Do you excel at communication and enjoy providing top-notch service? If so, we have the perfect opportunity for you!

Unruh Spine Center is seeking dedicated Customer Service Representatives to join our dynamic team. As a key member of our customer support department, you’ll play a crucial role in ensuring our clients receive the assistance they need promptly and efficiently. As a mutli-disciplinary chiropractic, acupuncture, physical therapy, and general medicine office we receive high call volumes everyday and need a dedicated team to not only help us schedule our patients but also answer their questions. Questions may pertain to: the provider’s history/background, specific services we provide, questions about billing or benefits, even the address and directions to our office.

What You’ll Do:
Handle Inbound Calls: Answer customer inquiries, schedule appointments, and provide information about our products and services in a professional and courteous manner.
Schedule Appointments: Assist clients in booking appointments by coordinating with our scheduling system and accommodating their preferences.
Provide Support: Address customer concerns, troubleshoot issues, and resolve inquiries promptly to ensure a positive experience for every client.
Maintain Records: Keep accurate records of customer interactions, appointments, and inquiries using our CRM system.
Identify Opportunities: Proactively identify opportunities to enhance the customer experience and provide feedback to improve our services.

What We’re Looking For:
Excellent Communication Skills: Speak and write clearly so customers understand you easily.
Customer-Focused: A genuine passion for helping others and a commitment to delivering exceptional service to every client.
Problem-Solving Abilities: Ability to think quickly on your feet, troubleshoot issues, and find solutions to meet customer needs.
Time Management: Ability to manage multiple tasks efficiently and prioritize workload to ensure timely responses to customer inquiries and appointment requests.
Team Player: Collaborative attitude with the ability to work effectively as part of a team and contribute to a positive work environment.

Hours:
We are need of a phone tech Monday, Wednesday, and Friday 8:30am-5:30pm PST, and Saturday 8:30am-11:00am.

To apply: Please send a 2-3 minute video telling us why you’d be a great fit for this role.