Patient Support Coordinator for Telehealth Weight Loss – nurse preferred

Company Overview:

Join Shapely, a groundbreaking digital weight loss company dedicated to empowering individuals on their weight loss journey. At Shapely, we are committed to revolutionizing the weight-loss industry with a personalized, holistic approach. Our approach integrates the latest advances in weight loss, including medications, continuous glucose monitoring, and behavioral support, all guided by a physician-founder’s passion for wellness. We offer physician-led care, industry-leading support, and a seamlessly integrated app, leading the way in helping patients achieve long-lasting, sustainable weight loss. We are on a mission to assist millions of Americans in achieving their weight loss goals while fostering a culture of improved health. Join us in shaping a company that prioritizes the most important thing in all of our lives: our health.

Job Description:
As a Patient Support Coordinator at Shapely, you will play a critical role in ensuring the highest level of patient satisfaction through your exceptional communication and customer service skills. Your primary responsibilities will include:

1. Patient Support:
-Answering phone calls, responding to inquiries through email, chat, and social media channels for both existing and prospective patients.
-Assisting patients in obtaining prior authorizations for GLP-1 medications, ensuring a smooth and efficient process.
-Coordinating care-related tasks, including sending scales to new patients and facilitating the onboarding process for new patients.
-Contributing to a help desk for patients, managing support tickets, and developing and following standard operating procedures for efficient support operations.
2. Outbound calls to prospective patients:
-You will help to call interested patients who want to learn more about Shapely.
-You will assist in signing patients up and setting up appointments
-You will need to learn about the intricacies of insurance eligibility, as well as approval of weight loss medications so that you can best educate prospective patients.

Requirements:
-Previous experience in a similar role, preferably in a healthcare or telehealth environment.
-Preference for registered nurse or healthcare professionals with a strong understanding of healthcare. Must have prior healthcare experience.
-Technologically proficient. We will train on you on software including RingCentral and our CRM platform, as well as our EHR.
-Friendly and approachable to patients with exceptional customer service skills.
-Quick learner and able to learn the nuances of our business to be successful in helping patients
-Knowledge of HIPAA, PHI, and patient privacy (though training will also be provided on these topics)
-Knowledge of insurance eligibility and verification of benefits
-Exceptional command of English
-Exceptional communication skills and the ability to empathetically assist patients.
-Strong organizational and problem-solving abilities.
-Great team player
-A passion for health and wellness and a commitment to Shapely’s mission.
-Ability to work on Los Angeles time zone
-Available to hire ASAP

Working Hours:
Monday to Friday, 8 AM to 5 PM PST.

Benefits:
-Remote role
-Full time competitive pay

How to Apply:
Please submit the following:
-A current resume with your educational and work experience highlighted
-A 2-3 paragraph cover letter expressing your fit and interest in the role as well as relevant experience. Please also share your salary expectations for this role.
-Please also provide a brief video or audio recording of yourself to help us assess your verbal English language fluency
-After an initial resume screen, qualified candidates will receive a behavioral questionnaire, and two rounds of interviews.