Payments Coordinator

The Part-Time Payments Coordinator will work for an Illinois-based client in the property management and investment industry.

There is a chance that this part time opportunity will transition into full time opportunity with continuous deliver of good performance.

Responsibilities:
• Make collection calls to customers to collect on past due accounts
• Proactively communicate with customers to ensure timely payment
• Correspond by emails, phone calls, and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances
• Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case-by-case basis
• Research short pays, working with both the external customer and internally with the customer representative
• Escalate collection matters to management that are unable to be resolved
• Support annual and ad-hoc audit requests, as needed
• Check occupancy of tenants
• Help PM with transfer of info to new owner/manager when a building sells and has subsidy tenants
• Monitor and track accounts receivable, review information for accuracy and ensure that all relevant information is correct and in accordance with departmental and Firm policies and guidelines
• Work with partners in the management of their accounts receivable, keeping them abreast of potential collection issues
• Maintain contact with key personnel to resolve discrepancies and ensure prompt payment
• Work cooperatively with the billing department to resolve issues with invoices submitted electronically
• Research and analyze collection issues, coordinate with appropriate personnel to identify, and resolve further aging of delinquent balances; contact clients according to firm policy regarding accounts
• Research and respond to inquiries and assist with resolutions in a timely manner
• Perform analysis, identify, and help to resolve exposures and issues, communicate findings to manager
• Assist with special projects as needed and other miscellaneous duties as assigned

Qualifications:
• Associate or bachelor’s degree in Accounting or Business Administration is highly preferred
• Excellent math skills are required
• Superior customer service and relationship management skills are required
• Excellent communication, organizational, and time management skills are required
• Proficiency in MS Office apps is required
• Prior experience in property management is highly preferred
• Familiarity with lien releases, preliminary notices, and aging reports is highly preferred
• Prior experience in a business or finance environment is highly preferred
• Strong reconciliation skills are highly preferred
• Experience working with Yardi is highly preferred
• Must be able to identify and solve problems, perform under pressure, and meet deadlines
• Must be able to work with little or no supervision, and work well in a team setting
• Must have strong attention to detail, be able to multitask, and work in fast-paced environment
• Must display initiative-taking, resilience, due diligence, positive attitude, and resourcefulness
• Must be available during US Central business hours

INSTRUCTIONS:
1) Reply to this job ad with the link to your resume/CV + your explanation why you are fit for the role.
2) Include the word POLARIS in the subject of your message.