Paypal/Creditcard Disputes

We are looking for a highly experienced person who can handle Paypal and Credit Card complaints well through the Paypal platform and Shopify. Below are 3 questions you need to answer to find out if you are the right person. If you do not answer these 3 questions we will not take your response seriously.

We are an online store selling clothes in Germany. We use the dropship model where orders are shipped from China to Europe. For this position we are looking for someone who can give full commitment and where there are chances to grow and get a very high salary with certainty of long-term work.

As a PayPal Dispute Handler, you are an expert in all aspects of the PayPal system. Your primary goal is to proactively manage situations and ensure that customers have no reason to file a complaint. With in-depth knowledge of PayPal processes and excellent problem-solving skills, you anticipate potential disputes and implement effective strategies to prevent them. Through proactive communication and customer-focused thinking, you will contribute to a smooth transaction experience, keeping customers satisfied and minimizing problems.

Assignment 1: From what dispute rate does an account end up in High Volume tier and what is the dispute fee?

As a PayPal Dispute Handler, not only are you a master at understanding the PayPal system, but you are also extremely adept at tracking data. You excel at creating and analyzing spreadsheets to monitor the ratio of complaints. By systematically and accurately tracking data, you help the team identify weekly trends and make continuous improvements. Your ability to provide data-based insights helps to proactively address potential problems and continually optimize service, minimizing complaints.

Assignment 2: Which formula on Spreadsheet or Excel can you use to find a word and indicate how often it occurs?

As a PayPal Dispute Handler with extensive customer service knowledge, you are adept not only at understanding the PayPal system, but also at preventing and resolving disputes in the customer service inbox. You’ll combine your expertise in PayPal processes with incisive communication skills to proactively identify and resolve potential disputes before they escalate. The ability to communicate effectively with customers, understand their concerns and act in a solution-oriented manner will enable you to close disputes and claims in a satisfactory manner. By taking this holistic approach, you contribute to a positive customer experience and minimize the number of complaints.

Assignment 3: What steps do you go through to minimize our refunds as much as possible at the time a customer submits a return or refund?

Only respond to this job post if you have several years of ecommerce complaint resolution experience and know like the best how Paypal and Shopify works.