PC Gamer Needed for Technical Support of Marketing Automation Software

PC Gamers tend to be great at figuring out new softwares, typing fast, and coming up with clever solutions to puzzles and problems. We need someone like this to help our clients troubleshoot and navigate our marketing automation platform.

Please read this in full. There’s a code word hidden somewhere. Responses that do not include the code word will not be considered.

Please answer the following questions. In your replies, write as a Chat Agent giving great support:

1. What games do you play?
2. What are your PC specs? (And how would you rate them?)
3. How much time do you spend at your PC per day?
4. PC or consoles?
5. Favorite PC game and why?
6. How much have you toyed with ChatGPT?
7. What softwares and apps do you use on a regular basis?
8. Have you ever overclocked your system? If so, explain what you OC’ed and how

Here is info on the job:

Learning:

*Learning our marketing automation platform which has a lot of settings and fine tuning capabilities so you can help people with any problem they encounter
*Learning Intercom (live chat software) to figure out how to automate and speed up support more

Responding:

*Answering customers fast and resolving their problems as quickly as possible
*Diving into their accounts to spot issues, fix them, and report back
*Never leave a customer hanging (code word: EmeraldJungle)
*Tasking out items to other team members that are beyond your scope

Improving:

*Coming up with clever and faster ways to do all of the above
*Noticing trends in customer problems to come up with solutions that can help more people faster (e.g. help articles, creating a library of responses)
*Using emojis to make customers feel good
*Trying to set and beat records for how many customers you help per day