PDF and Word Proficient Document Compilation Supervisor

Position Purpose:
The Table of Contents (“TOC”) Supervisor will be responsible for the employees in his or her department, consisting of five to six people. The TOC Supervisor will be the first contact person for the TOC team to answer questions, train new TOC team staff members, and contact clients if the team member is having difficulty gathering the documentation from the clients. The TOC team members are responsible for (1) requesting documents from clients, (2) collecting the clients’ documents, (3) compiling clients’ documents, affidavits, country conditions information, and other documents as identified by the assigned attorney.

The TOC Supervisor will also be responsible for ensuring that the assigned TOC team member accurately records all client communications, promptly responds to clients’ needs, reminds clients of upcoming court hearings, saves client documents in the client’s sharepoint folder, meets all assigned deadlines, and other reception team tasks as discussed. The TOC Supervisor must possess strong knowledge of office policy and procedures for various types of inquiries and client requests.

Primary Function:
The TOC Supervisor will act as liaison between TOC team members and the Outsource Manager or Managing Attorney. They will assist in training new team members, ensure tasks are timely completed, ensure clients are satisfied, and escalate urgent requests.

Required Skills:
• Ability to effectively communicate to the Outsource Manager:
o when a team member is not understanding the material,
o when a question cannot be answered,
o when additional training may be needed,
o when a client concern cannot be addressed and must be escalated,
• Other concerns as they arise
• Ability to quickly solve problems or to know when to escalate an issue
• Ability to multi-task and manage time
• Ability to periodically research and updated country conditions
• Working knowledge of INSZoom, Adobe, Microsoft Word, and Google Products

Preferred Skills: Fluent in Spanish and English
Education: High School Diploma/GED with some college
Work Status: Full-time

*To be considered for the position please put “Starfish Helper” in the Subject Line and send your CV and letter of interest to Click to view.