Personal Assistant

Job Description: Receptionist for Mental Health Private Practice

Position: Receptionist

Location: Virtual

Employment Type: Part-Time

Reports to: Practice Manager

Job Summary

We are seeking a compassionate and organized receptionist to join our mental health private practice. The ideal candidate will be the first point of contact for our patients, providing excellent customer service and ensuring the smooth operation of front desk activities. This role requires a high level of professionalism, confidentiality, and the ability to handle sensitive information.

Key Responsibilities

• Patient Interaction:
• Greet and welcome patients warmly.
• Answer incoming calls, respond to inquiries, and route calls appropriately.
• Schedule, confirm, and reschedule appointments using our electronic health record (EHR) system.
• Provide information about our services, practitioners, and office policies.
• Administrative Support:
• Manage patient records, ensuring all information is accurate and up-to-date.
• Process intake forms and consent documents.
• Ensure the confidentiality and security of all patient information in accordance with HIPAA regulations.
• Assist with general office duties such as filing, photocopying, and faxing.
• Billing and Payments:
• Handle billing inquiries and process payments.
• Coordinate with insurance companies for patient billing and claims.
• Maintain accurate records of transactions and financial data.
• Communication:
• Coordinate with healthcare providers and staff to ensure efficient patient flow and communication.
• Relay messages between patients and practitioners accurately and promptly.
• Office Management:

Qualifications

• Education: High school diploma or equivalent; additional training or certification in office administration or a related field is a plus.
• Experience: Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and EHR systems.
• Ability to handle sensitive and confidential information with discretion.
• Compassionate and patient-focused demeanor.

Personal Attributes

• Friendly and welcoming personality.
• Professional appearance and attitude.
• High level of empathy and understanding.
• Ability to remain calm and composed under pressure.
• Strong attention to detail.

Working Conditions

• Interaction with patients, healthcare providers, and administrative staff.
• Regular business hours with occasional extended hours as needed.

Benefits

• Competitive salary.
• Opportunities for professional development.

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are interested in this position. Applications can be sent to Click to view