Personal Assistant/Appointment Setter

General Admin/Personal Assistant for Martial Arts School
We are seeking a dynamic individual to virtually join our busy martial arts school based in Australia.
Position: Full-time Virtual Assistant
Hours: 10:00 AM – 5:30 PM AU EST (GMT + 11), Monday to Friday
Language Requirement: High proficiency in communication skills, English both verbal and written
As the personal assistant to the owner, you will play a pivotal role in our team. We require your undivided attention during working hours, ensuring prompt and efficient support. There will be a variety of administrative tasks that you will perform, collaboratively working with the owner.
Responsibilities:
1. Lead Follow-Up:
– Contacting new leads via calls, sms and email to schedule appointments and help convert them into students
– Confirming appointments with new leads
– Following up to ensure all necessary paperwork is completed accurately before the first class
– Following up with leads after their initial classes to help with enrolment
– Following up with newly signed up students for retention purposes
– Addressing challenges and providing solutions over the phone
– Monitoring leads effectively
2. Billing:
– Regularly monitoring billing status to ensure payment compliance
– Contacting students with overdue payments via calls or texts
– Ensuring accuracy in new membership entries
3. Social Media and Student Engagement:
– Assisting in social media management, including responding to comments and messages
– Regular posting and content creation to attract and engage prospective students on social media platforms
– Preparation of monthly newsletters and SMS/Push notifications to keep students informed and engaged
– Preparation of content creation for our app
– Organising events
4. CRM Management:
– Database management tasks to maintain CRM accuracy
– Assisting in the implementation of automated emails and SMS notifications
5. Other administrative tasks
– Helping with general admin to run the martial arts school
– Creating documents, spreadsheets, uploading videos, performing ad hoc tasks etc
Additional Requirements:
– Submission of End-of-Day (EOD) reports
– Ongoing, prompt communication with the owner throughout the day
– Reliable high-speed internet connection
– Reliable and fast computer
– Reliable headset for making calls
– Prior experience in a similar role
Preferred Software Experience:
– Spark Membership
– Click to view
– Canva
– G Suite
– Slack
We seek a dedicated individual with excellent organisational skills, attention to detail, and the ability to thrive in a fast-paced environment.
If you’re ready to be an integral part of our team and contribute to our continued success, we’d love to hear from you.
Please apply in English.