Personal Relationship Manager

About Us:
We are a leading provider of virtual assistant services specializing in the medical industry. We are dedicated to supporting healthcare professionals by offering top-tier administrative assistance and patient relationship management. Our mission is to enhance the efficiency and effectiveness of healthcare providers, enabling them to focus on delivering exceptional care.

Job Overview:
We are seeking a highly motivated and personable Personal Relationship Manager to join our team. The ideal candidate will have a passion for building and maintaining relationships with clients, exceptional communication skills, and a strong understanding of the medical industry. As a Personal Relationship Manager, you will be the primary point of contact for our clients, ensuring their needs are met and they are satisfied with our services.

Key Responsibilities:
– Client Relationship Management:
– Serve as the main point of contact for assigned clients.
– Build and maintain strong, long-lasting relationships with clients.
– Understand clients’ needs and objectives, and ensure our services meet their expectations.

– Client Onboarding:
– Guide new clients through the onboarding process.
– Ensure all necessary documentation is completed accurately and promptly.
– Provide training and support to new clients on how to utilize our services effectively.

– Communication:
– Regularly communicate with clients to provide updates, gather feedback, and address any concerns.
– Conduct regular check-ins with clients to ensure their satisfaction and identify opportunities for service improvement.

– Issue Resolution:
– Handle client inquiries and resolve issues in a timely and professional manner.
– Collaborate with internal teams to address and resolve client concerns.

– Reporting:
– Prepare and deliver regular reports on client satisfaction, service usage, and other relevant metrics.
– Analyze client feedback and provide recommendations for service enhancements.

– Collaboration:
– Work closely with the sales, marketing, and operations teams to ensure a seamless client experience.
– Participate in team meetings and contribute to the development of client relationship strategies.

Qualifications:
– Education: Bachelor’s degree in Business, Communications, Healthcare Administration, or a related field.
– Experience:
– Proven experience in client relationship management, preferably in the medical or staffing industry.
– Experience working in a virtual or remote environment is a plus.
– Skills:
– Excellent verbal and written communication skills.
– Strong interpersonal skills with the ability to build rapport with clients.
– Exceptional organizational and time-management abilities.
– Problem-solving mindset with a proactive approach to client issues.
– Proficiency in using CRM software and other relevant tools.
– Attributes:
– High level of professionalism and empathy.
– Ability to work independently and as part of a team.
– Strong attention to detail and accuracy.

What We Offer:
– Competitive salary
– Flexible remote work environment.
– Opportunities for professional growth and development.
– A supportive and collaborative team culture.

MUST COMPLETE: To ensure that we can effectively screen candidates who can adhere to instructions, please furnish the following information when applying:

Full Name:
Email Address:
Phone Number:
Do you have experience as a Personal Relationship Manager?:
If yes, how many years of experience do you have?:
Tools used:
Amenable to working in a full-time engagement (Yes/No):
Amenable to working in a PST shift (Graveyard shift MNL time):
Link to Introductory Audio Recording:
Link to Resume:
WhatsApp Number:
Expected Hourly Rate ($):