Personal Virtual Assistant to Agency Owner

Location: Remote (Company Based in Miami)

We are a Miami-based Digital Marketing Agency that specializes in Web Design and a wide array of marketing services. Our founder is a seasoned veteran in the industry, boasting 7 years of hands-on experience running a successful marketing agency. Now, we’re kick-starting a new venture, and we’re on the hunt for an ambitious Personal Virtual Assistant to become an integral part of our team.

Job Description:

As our Personal Virtual Assistant, your primary responsibility will be to offer administrative and operational support to the Agency Owner, ensure excellent customer service, and act as the first point of contact for clients. This role involves managing inbound sales and customer service calls, making outbound calls during quieter periods, handling emails, text-based communication with clients, and completing tasks by set deadlines.

This role is not just about ticking off tasks—it’s about growing with us, sharing our vision, and seizing opportunities to take on more responsibilities and demonstrate leadership.

Key Responsibilities:

-Answering inbound customer service and sales calls with professionalism and grace.
-Making outbound calls during down times to potential clients or partners.
-Efficiently managing emails, including composing, sending, and replying to client emails.
-Communicating with clients via text messages in a timely, clear, and professional manner.
-Performing data entry and maintaining client databases with diligence and accuracy.
-Attending weekly/monthly update calls and meetings, ensuring all assigned tasks are completed on time.
-Anticipating the needs of the Agency Owner and proactively addressing them.
-Collaborating closely with our team, fostering a productive and enjoyable work environment.

Requirements:

-Excellent communication skills, both written and verbal.
-Demonstrated experience in a similar role.
-Familiarity with digital marketing and web design terminologies.
-Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
-Proficiency in Microsoft Office Suite and Google Workspace.
-Ability to work independently and as part of a team.
-Demonstrated ability to meet deadlines and handle pressure in a fast-paced environment.

Why You’ll Love Working with Us:

We are a rapidly growing company with significant opportunities for career progression. We offer performance-based bonuses every month and the possibility to grow into a management position within the first 6 months. As a manager, you can potentially earn up to three times your initial salary managing a team.

Perks and Benefits:

In addition to our competitive salary package and growth opportunities, we offer an extensive range of benefits designed to support your lifestyle and enable you to grow and thrive with us.

-Travel Incentives: We believe in the power of new experiences and the importance of work-life balance. Our team members have access to yearly travel incentives, which can be used to explore new horizons, unwind, and return to work revitalized.

-Holiday Pay: We respect and value our employees’ time, and that includes holidays. Our team members enjoy paid holidays, so they can fully relax and spend quality time with their loved ones.

13th Month Pay: As per the Philippines’ tradition, we provide a 13th-month pay to all our employees, offering an extra month’s wage at the end of the year to support your financial wellbeing.

Professional Development: We believe in continuous learning and development. That’s why we provide resources and opportunities for our employees to upskill, learn new things, and progress in their career journey.

Your success is our success. As a part of our team, you will enjoy a supportive, ambitious, and inspired work environment where you can grow your career and make a real difference.

If you’re a dependable professional looking for a role that challenges and rewards, we’d love to hear from you.

To apply, please send your CV and cover letter explaining why you’re the right fit for this role to our email address.

We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.