Pet care concierge, Customer success officer

Position: Remote Customer Success Officer
Location: Remote
Type: Full-Time
About Pawkit
Pawkit is a tech-enabled pet service aggregator offering a range of services including mobile grooming, pet sitting, and vet care. We are dedicated to providing convenience and high-quality care for pet owners, ensuring their pets receive the best services in the comfort of their homes.
Job Summary
We are looking for a passionate and dedicated Remote Customer Success Officer to join our team. This role involves responding to booking inquiries and handling various administrative tasks related to Pawkit’s operations. The ideal candidate must understand pets and have a passion for helping both pets and their owners.
Key Responsibilities
Respond to Booking Inquiries: Efficiently manage and respond to customer booking inquiries through various channels (email, phone, chat, social media).
Customer Support: Provide exceptional customer support, addressing customer questions, concerns, and feedback in a timely and professional manner.
Administrative Tasks: Handle administrative tasks such as scheduling appointments, managing customer records, and updating service details.
Communication: Maintain clear and effective communication with customers and internal teams to ensure seamless service delivery.
Problem Solving: Resolve any issues related to bookings or services, ensuring customer satisfaction.
Data Management: Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Collaboration: Work closely with other team members to ensure the best possible experience for our customers and their pets.
Qualifications
Understanding of Pets: Must have a solid understanding of pet behavior and needs. Experience with pets is highly desirable.
Customer Service Experience: Previous experience in customer service or a related field is required.
Excellent Communication Skills: Strong verbal and written communication skills.
Administrative Skills: Proficient in administrative tasks and data management.
Problem-Solving Skills: Ability to handle difficult situations with a positive attitude and provide effective solutions.
Tech-Savvy: Comfortable using various digital tools and platforms for communication and data management.
Passion for Helping: A genuine passion for helping pets and their owners.
Bonus Qualifications
Pet Owner: Having your own pets is a bonus, demonstrating a personal understanding of pet care.
Flexibility: Ability to work flexible hours to accommodate customer needs.
Why Join Pawkit?
Remote Work: Enjoy the flexibility of working from home.
Pet-Friendly Culture: Join a team of passionate pet lovers.
Career Growth: Opportunities for professional development and career advancement.
Impact: Make a meaningful impact on the lives of pets and their owners.
If you are passionate about pets and customer service, and looking for a rewarding remote position, we would love to hear from you!
How to Apply
Please send your resume and a cover letter detailing your experience and why you would be a great fit for this role along with your experience with pets.