Pet Hotel Customer Service

Join Our Team as a Pet Hotel customer service staff!
Are you passionate about animals and looking for an exciting opportunity to work in a pet hotel? We are currently seeking dedicated individuals to join our team as Pet Hotel Administrative Staff.
If you have excellent organizational skills, a love for pets, and a knack for providing exceptional customer service, we want to hear from you!

Position: Pet Hotel Customer Service Staff
“Need to be able to work in US New York time zone 10 am to 7 pm (with one hour break)”

About Us:
At CARE Family, we pride ourselves on providing top-notch care and accommodation for pets. Our state-of-the-art pet hotel offers a comfortable and safe environment for furry companions while their owners are away. With our team of dedicated professionals, we ensure that every pet receives the utmost attention, love, and care.

Job Responsibilities:
* Greet and assist customers with inquiries, reservations, and check-ins/check-outs for their pets.
* Manage phone calls, emails, and other forms of communication professionally and efficiently.
* Maintain accurate records of reservations, pet information, and special requests.
* Collaborate with the pet hotel team to coordinate daily schedules, ensuring all pets’ needs are met promptly.
* Provide information on available services, pricing, and additional offerings.
* Monitor pet hotel operations and report any concerns or issues to the appropriate staff.
* Maintain cleanliness and organization of the reception area and administrative workspace.
* Assist in managing inventory, ordering supplies, and restocking as necessary.
* Handle billing and payment processing accurately and securely.

Qualifications:
*Has an efficient laptop or desktop to upload and download pictures with high speed internet.
* Previous experience in customer service or administrative roles is preferred.
* A genuine passion for animals and a commitment to their well-being.
* Excellent interpersonal and communication skills.
* Strong organizational abilities with exceptional attention to detail.
* Proficiency in basic computer software (e.g., Microsoft Office, email, and reservation systems).
* Ability to multitask effectively and prioritize tasks in a fast-paced environment.
* Ability to handle challenging situations with patience and empathy.
* Flexibility to work weekends, holidays, and occasional evening shifts.