Phone Greeter

Job Title: Phone Greeter
Location: Remote
Work Hours:
Monday through Thursday, 8 AM to 9 PM CST
Friday and Saturday, 8 AM to 6 PM CST
Sunday, 10 AM to 6 PM CST
Company Overview:
The Iowa Real Estate Team is a leading real estate team dedicated to providing unparalleled service and expertise to our clients. We are passionate about real estate and believe in fostering a positive and professional work environment where our team can thrive. We are currently seeking a Phone Greeter to be the first point of contact for our clients and to ensure they are directed to the appropriate team member efficiently.
Job Description:
As a Phone Greeter, you will play a crucial role in managing the flow of phone calls within our team. Your primary responsibility will be to answer incoming calls, provide a warm and professional greeting, and then accurately direct callers to the correct team member based on their needs.
Key Responsibilities:
Answer incoming calls in a timely and professional manner.
Identify the caller’s needs and direct them to the appropriate team member.
Provide basic information to callers about our services and team.
Maintain a thorough understanding of team members’ roles and responsibilities to ensure calls are directed accurately.
Manage multiple lines, ensuring no caller is left unattended.
Maintain a high level of confidentiality and professionalism at all times.
Requirements:
Excellent verbal communication skills in English.
Friendly and professional phone demeanor.
Strong organizational skills and the ability to handle multiple calls simultaneously.
Ability to work independently and as part of a team.
Previous experience in a customer service or receptionist role is preferred.
Application Instructions:
To apply, please send your resume along with a voice recording (applicants will not be considered without a voice recording). The voice recording should include a brief introduction of yourself, an explanation of why you are interested in this position, and a confirmation of the days and hours you are available to work. Please also indicate the total number of hours you are seeking to work per week. You also need to say the greet Thank you for calling The Iowa (eye o wa) Real Estate Team, how may I direct your call?