Pre-Sales & Technical Support Engineer

About Qbasis

Qbasis Pte Ltd is a technology startup focusing on B2B Enterprise Business Solutions based in Singapore and has worked with Fortune 500 companies over the years, including Sabic, Air Liquide, and well-funded startups like Ninjavan. Qbasis provides innovative and well-crafted smart software management and hardware solutions to supercharge business productivity, in the areas of business process automation and optimisation services. The company has also been building a presence in the Philippines, with colleagues working remotely.

Popular products and solutions include Visitor Management System, Warehouse Management and Automation Systems, Asset Tracking and Inventory Management System, Delivery and Order Management System, Parcel Dimensioning and Sorting Systems, and more.

Job Description

We are looking for a Pre-Sales Engineer, the position requires a motivated self-starter with excellent communication and analytical abilities. The position requires a thorough grasp of consumers, customers, the market, and the technical ins and outs of our product.

The Pre-Sales Engineer role works with Operations, and Support to assist pre-sales management, providing technical assistance to the team, and supporting project-based work as needed and as directed by leadership.

Responsibilities

Pre-sales and Technical Support Engineer — This is a remote role providing project and technical support to the operations team in Singapore. Your day-to-day tasks may include:

– Project Coordination: Working closely with the various internal and external teams to ensure collaboration between organisations in finding an optimal solution that supports both the business requirements and policies of the customer and the Qbasis.
– Technical Support for Pre-Sales: Managing technical aspects during the distribution or projects of our client. Helps Sales and Operations in the preparation of supporting materials (including but not limited to technical diagrams, drawings, and workflows).
– Technical Support for Ops: Assisting with providing products, services, maintenance, and upgrades for customers. Assisting with project coordination, QA testing, system setup and configuration, and project delivery;
– Sales Proposals: Supporting pre-sales activities including proposal and quotation making, and project handover of the ordered project to the concerned team
– Documentation Creating, maintaining, organising, and contributing to technical support guides, SOPs and supporting troubleshooting documentation as needed;
– Additional Support: Providing product and solution training for customers and users; steps into technical support roles, when needed

Requirements

– Candidate must possess at least a Vocational or Bachelor’s Degree in Electrical/Electronics Engineering, Computer Engineering, Information Technology or equivalent
– Have strong planning, organising, and time management skills
– Experience in pre-sales function and maintaining project management standards for a global organisation applying his/her understanding and knowledge of industry best practices and methodologies
– Knowledge in areas of physical access security, CCTV, IoT systems
– Can work with minimal or without supervision; exhibits a sense of urgency when necessary
– Excellent written and verbal communication skills and ability to handle issues objectively and analytically
– Knowledge in roughing-ins, conduiting, cabling, installation, termination, testing and commissioning of electronic security and auxiliary products such as Access Control, CCTV, Fire Alarm, Paging, etc.

Nice-to-haves

– Experience in drafting 3D models using professional CAD software (e.g. AutoCAD, SketchUp, etc.)
– Knowledge of ITIL including service management, service delivery, and ITIL framework

Workstation Requirements

– Must have a quiet workspace
– Internet speed of at least 10 Mbps
– Desktop or laptop with 8 GB RAM, i5, or equivalent

Benefits

– Work from home (remote work)
– Employee Development Plans (Budget for Continued Learning such as e-book or online classes allowance – depending on task requirements)
– Individual performance bonuses, upon completion of a four-month probation period and based on performance