Pro Services Support Specialist

Pro Services Support Specialist

We are looking for a hardworking Pro Services Support Specialist! This is a full-time position with great potential for the right contractor.

Hours: Monday – Friday, 8 am-5 pm US PST (flexible to accommodate occasional after-hours meetings with the Australia team)
Pay Rate: $900 – $1,000 USD Monthly + 13 Month

Role Overview:
We are seeking a Pro Services Support Specialist to join our team. This role is critical in managing the technical aspects of client support, including minor data manipulation, system uploads, and email-based customer interaction. The ideal candidate will be instrumental in ensuring our customers are effectively supported through their lifecycle, from initial setup to ongoing services.

Must have familiarity with:
– CRM systems (such as Salesforce), Jira, Asana, Gainsight, Google Suite and internal communication tools like Slack.
– Experience with support/messaging systems like Zendesk.

This role is pivotal for ensuring that clients receive the technical support required to maximize their success with our products. If you have a passion for technology, a keen eye for detail, and a commitment to exceptional customer service, we encourage you to apply.

Responsibilities/Job Duties:

– Product Implementation and Technical Support.
– Attend project meetings, provide technical configuration guidance, and initiate technical support tickets.
– Analyze client requirements for effective solution execution and oversee customer activation processes.

Data & Documentation:

– Maintain accurate project documentation and internal process optimization.
– Manage data manipulation tasks, ensuring data meets formatting requirements for system uploads.
– Expertise in data manipulation, specifically with Excel.

Customer Interaction and Internal Collaboration:

– Directly respond to client requests via email and manage internal ticketing systems.
– Collaborate with L1 and L2 Support, Product and Engineering, and Customer Success Managers.

Qualifications & Skills:

– Experience in Customer Service Support, Technical Support, or Account Management.
– Exceptional verbal and written communication skills.
– High motivation for task completion and workload organization.
– Quick adaptability to new software features.
– Strong analytical skills and proficiency with Excel and Google Sheets for data manipulation.
– Familiarity with CRM systems, Jira, Asana, Gainsight, Google Suite and internal communication tools like Slack.
– Experience with support/messaging systems like Zendesk.
– A positive and proactive attitude towards work, learning and adapting to new processes and software.

Technical Requirements:

– Stable internet connection with backup power.
– Functional webcam and headset for daily video calls.
– Professional background for daily video interactions.

Benefits of working with WorkSpark:

– Career advancement opportunities.
– Supportive and positive work environment.
– Daily Check-In with Multiple Points of Contact
– Paid Vacation, Holiday & Sick Time (after probation period)
– 13th month pay
– Weekly Tax Free Payroll

Application:

You must use the following link to complete your application: Click to view/3WGeoBC