Proactive Client and Community Manager

About Us:

Click to view is a leading provider of high-quality iriscopes for natural health practitioners and photographers. We pride ourselves on exceptional customer service and tailored client interactions. We are looking for a proactive virtual assistant to join our small team and help manage our growing client community and online presence.

Brief:

We are seeking a highly motivated and detail-oriented individual to manage client relationships and our online community. The primary focus will be on community engagement and client management, with secondary responsibilities in handling emails, some aspects of sales, and content creation.
(We are all unique, and thus, your specific skills and style will, over time, show what area would be best for you to manage.)

Key Responsibilities:

– Actively engage with our online community, create posts, and respond to messages
– Assist with content creation for social media platforms
– Manage client relationships, ensuring satisfaction and providing timely follow-ups
– Track tasks, manage them efficiently, and provide regular updates
– Handle emails related to client inquiries, sales, and support

Requirements:

NB: These are required skills, not “nice to have”. Please only apply if you’re comfortable and experienced or quick/efficient to learn in these.

– Proactive and able to work independently
– Highly organized with strong task management skills
– Excellent English communication skills, both written and verbal.
– Experience in client management and customer service
– Familiarity with project management tools (e.g., Notion, Asana, Trello) is a plus
– Ability to adapt and learn quickly
– Strong understanding of social media platforms and content creation.
– Ability to manage multiple tasks and projects independently. Thorough management (organise, track, update) tasks that we talk about.
– High attention to detail and strong organisational skills.
– Proactive attitude with a willingness to learn and adapt.

Useful Skills and Experience:

– Background in customer service or client management.
– Familiarity with AI tools for content creation.
– You’re comfortable using new tools, technologies and platforms.

If this resonates with you:

After an initial phase of learning all aspects of the business and work requirements, you’ll be a proactive assistant in these areas. Then, when it’s clear we’re on the same wavelength, you’ll become the manager of these areas, and with proactive initiative, you’ll take the lead and assist with growing the company and its projects.
1st Phase (short trials): 1 day, then 1 week, then a month trial period.
2nd Phase: If we’re the right fit and magic happens… there’s flexibility and potential to expand significantly.

How to apply and increase your chances:

I will review applications in order of the number of Apply Points used. If we get a lot of applications (which is highly likely), I will probably not look at applications that use less than 4 points.

Working hours can be flexible as long as you meet your work responsibilities and we have enough overlap with our different time zones to work together effectively.

NB: Please don’t use AI or other writing assisting tools for this application, as this will give a false appreciation of your writing level/style). All applications will be checked/filtered, and live writing will be checked during the interview stage. This job requires you to use AI regularly, but with this application, I’m trying to learn about you, not ChatGPT. This is important, and I will be filtering out AI-created applications. Thank you

Please also feel free to share anything interesting about yourself, or any questions you have, or even something that made you smile today.

We love exotic fruit, but unfortunately, what’s available in the UK is not always that great. Please share with me what fruit you can easily find where you live. Thank you.