Product Research and Administrative Virtual Assistant for Ecommerce Business

Job Title: Product Research and Administrative Virtual Assistant for Ecommerce Company

Company:
Our company is a dynamic and rapidly growing e-commerce company based in Canada that specializes in marketplace selling in a wide variety of product categories. We are committed to delivering high-quality products and exceptional customer service to our valued clientele. As we continue to expand our operations, we are seeking a dedicated and detail-oriented Product Research and Administrative Virtual Assistant to join our team remotely.

Job Description:
As a Product Research and Administrative Virtual Assistant, you will play a pivotal role in ensuring the success of our e-commerce operations. You will be responsible for conducting thorough product research, managing administrative tasks, maintaining account health, ensuring smooth daily operations, compliance, exceptional customer service, inventory management, payroll processing, and reporting. These tasks support various aspects of our business to streamline operations and enhance efficiency.

Job Identification

Position: Product Research and Administrative Virtual Assistant for Ecommerce Company
Employment Status: Part-time, Work From Home, Regular, 20 hours per week, Opportunity for Full time.
Reports to: Owner, Business Development Manager.

Responsibilities:
1. Product Research:
– Conduct comprehensive market research to identify trending products, emerging niches, and potential suppliers.
– Analyze competitors’ offerings, pricing strategies, and customer reviews to inform product selection and pricing decisions.
– Collaborate with the marketing team to develop compelling product descriptions, features, and benefits to optimize sales.

2. Supplier Management:
– Source and vet potential suppliers, negotiate pricing, and establish beneficial partnerships to ensure competitive product offerings.
– Manage supplier communications, including inquiries, order placement, and inventory management to maintain adequate stock levels.

3. Administrative Support:
– Assist with administrative tasks such as data entry, order processing, and inventory management using e-commerce platforms or other relevant software.
– Coordinate logistics for product shipments, track deliveries, and handle any shipping-related issues or discrepancies.

4. Customer Service:
– Provide excellent customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction to foster long-term relationships.

5. Documentation and Reporting:
– Maintain accurate records of product listings, supplier information, and sales data.
– Generate reports on key performance indicators (KPIs), sales trends, and inventory turnover to inform strategic decision-making.

What is your favourite food?

Business Health & Daily Operations:
Manage customer reviews, including submitting removal requests for negative reviews.
Warehouse and Inventory Management
Coordinate with warehouse and suppliers, manage inbound orders, and address issues with missing, damaged, or undelivered orders/items.
Manage stranded or restricted inventory and take necessary actions to resolve issues.
Prepare shipping plans, ensure accurate inventory records, and manage aged inventory.
Conduct inventory cleanup, including removal orders for unfulfillable and fulfillable inventory.

Business Operations & Communication
Maintain integrity and completeness of records. Create and maintain weekly & monthly reports.
Communicate effectively with warehouse, suppliers, and ecommerce marketplaces, ensuring smooth operations and prompt resolution of issues.
Manage emails and prioritize urgent matters related to ecommerce operations.
Financial Management & Reporting
Upload all company documents to Click to view & Google Drive.
Perform accurate payroll computation and manage invoices.
Update Inventory Lab and Sellerboard with accurate COGS.
Manage cash flow, including credit card reconciliation in QuickBooks.

Core Competency
High regard for integrity, excellence, collaboration and teamwork, interpersonal skills, and creative thinking/innovative problem solving
Leadership and Managerial Competencies:
Strong planning and organizing, results-driven, time management, project management, business acumen, conflict resolution, and proactive approach.
Technical Competency:
Proficient in analytical and problem-solving skills, communication (fluent in English – spoken and written), customer service, research, bookkeeping, negotiation, vendor management, inventory management, and technology skills including Google Suite, MS Excel, and various communication tools.

Education and Experience
– A Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
-At least 1 year of substantial work experience in product research and administrative tasks, preferably in an e-commerce context.
Required Tools:
-Desktop/laptop with specific specifications, a stable internet connection, noise-canceling headphones, a web camera, and a quiet and professional workstation.
Offer:
-Initially part-time work, with Full-time career opportunity with a monthly salary, flexible work schedule, incentives, monthly internet subsidy, onboarding tools, personal days/leave, paid holidays, and a 13th-month bonus.

How do you like to spend your free time?

Requirements:
– Proven experience as a virtual assistant, preferably in e-commerce, product research, or administrative roles.
– Strong proficiency in conducting market research and analyzing data to identify trends and opportunities.
– Excellent communication skills, both written and verbal, with the ability to effectively interact with suppliers and customers.
– Highly organized with exceptional attention to detail and the ability to multitask and prioritize tasks efficiently.
– Ability to quickly learn different softwares and tools used in product research and data analysis
– Microsoft Office suite (Excel, Word, etc.)
– Ability to work independently with minimal supervision in a remote environment, while also collaborating effectively with team members.
– Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

Benefits:

– Competitive salary commensurate with experience.
– Flexible remote work arrangements.
– Opportunities for professional development and growth within a dynamic and fast-paced industry.
– A supportive and collaborative team environment committed to achieving success together.
-Initially part time work, with Full-time career opportunity with a monthly salary, flexible work schedule, incentives, monthly internet subsidy, onboarding tools, personal days/leave, paid holidays, and a 13th-month bonus.

If you are passionate about e-commerce, possess excellent organizational skills, and thrive in a fast-paced environment, we encourage you to apply for the Product Research and Administrative Virtual Assistant position with our company. Join us in shaping the future of online retail and making a positive impact on our customers’ shopping experience.

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position to this ad. We look forward to hearing from you!

Values

ADAPTABILITY AND OPENNESS TO CHANGE
Willingness to change, as demonstrated by the readiness to undertake tasks outside of one’s current skill set and job description.
Openness to change, as evidenced by the willingness to listen, comprehend, and incorporate feedback from others.
Collaboratively working together to make informed decisions and implement changes.

STRONG WORK ETHIC
Working above and beyond, such as performing tasks outside of normal working hours.
Working diligently, demonstrated by producing work that requires minimal or no corrections.
Bringing solutions, not problems, to discussions and decision-making processes.

POSITIVE ATTITUDE
Focusing on solutions rather than problems.
Viewing challenges as opportunities.
Demonstrating respect for others, building relationships, and expressing gratitude towards colleagues and peers.

COMMUNICATION
Responding timely, as exemplified by replying within the same day or the first two hours of the following working day.
Understanding and considering others’ perspectives, ideas, and feelings in communications.
Communicating in a clear and precise manner that facilitates easy understanding for all

RESILIENCE
Remaining focused and productive in high-pressure situations.
Persisting in problem-solving, even when initial solutions do not succeed.
Handling criticism constructively and using it as an opportunity for growth.

SERVICE FOCUSED
Seeking win-win resolutions in conflicts or negotiations.
Demonstrating understanding of others’ issues by being able to repeat and clarify their problems back to them.
Maintaining and establishing positive relationships with clients.