Product Support Specialist (with a developer level skill)

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE TECHNICAL PROFICIENCY IN CSS, HTML, OR JAVASCRIPT (AND OTHER PROGRAMMING LANGUAGES)***

**NEW GRADUATES WITH A DEGREE IN IT OR COMPUTER SCIENCE ARE WELCOME TO APPLY**

About the Client:
The client has an innovative team of technology developers, researchers, and “Custom Decoration Industry” experts who share a vision.

That shared vision is to create and be the world’s enduring business technology of choice for the Custom Decoration Industry. The client builds a super reliable, scalable, and comprehensive end-to-end business technology to realize our vision. The client is a software as a service (SAAS) and does not need a huge capital to buy but rather an investment in understanding.

About the Position:
We are looking for a Product Support Specialist with a developer-level skill but has a passion for supporting customers. This is more than just a job; it is an educational mission to meet and exceed customer expectations. If you are the kind of person who loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you.

Essential responsibilities include but are not limited to:
• Respond to customer queries via telephone, CRM ticket, internet chat, and forums
• Understand and achieve goals that will be your responsibility as a Support Specialist
• Identify the customer’s situation and provide appropriate assistance
• Have fun

Required Skills:
• Technical proficiency in CSS, HTML, or JavaScript (and other programming languages) – MUST
• Good understanding of Content Management Systems.
• Knowledge of syncing and integrations between platforms.
• Very good interpersonal, written, and verbal communication skills
• Ability to multi-task effectively while staying organized
• Ability to effectively solve customer problems
• Ability to remain composed when dealing with irate customers
• Previous experience in the eCommerce industry – ADVANTAGE

Work Schedule:
• This is a full-time position in a work-from-home setup. The work hours are 8.5 hours a day with 30 minutes lunch, 5 days a week

TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase “PROGRAMMING” in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***