Production Assistant

At Willwerth Promotions Inc. we work with leading companies to provide them with personalized promotional products to support executing effective marketing initiatives. We are looking for someone who wants to work in a fun and fast-paced environment, who wants to work with an amazing team, and who wants to help to elevate the brands of some of the biggest companies in the world. If you already have promotional products experience, that is a huge plus.

WHAT YOU’LL BE DOING:
As a Production Assistant you will be responsible for making sure promotional product orders are fulfilled and manage the backend supply chain of an order including purchase order creation once client selects their items, proofing logos, coordinating tracking and timelines for delivery.

Essentially, you will support the sales team in selling products and services to new
and existing customers, managing back-end tasks relating to the fulfilment of client purchases. You will be working with some of the most exciting and recognized brands in North America and you are responsible for customer satisfaction and for the delivery of commitments made by the company. These duties may include:
• Prepare purchase orders as directed based on client order details
• Provide clear and timely artwork instructions for the art team to be sure the customer’s imprint is as requested.
• Return e-mails and voicemails in a timely and responsive manner.
• Ensure all orders are processed to meet customer’s specific timelines.
• Accurately enter customer purchasing information in our order processing system.
• Liaise with our warehouse to ensure timely delivery and execution of orders.
• Track orders through to completion ensuring clients are aware of any delays
• Effectively communicate with vendors and internal stakeholders regarding samples, order status, and resolution of problems. This may involve both email and phone calls using the best communication method to resolve issues and manage timelines.
• Participate in training classes and actively seek professional development.
• Help out in other back-end areas when needed and when time allows.

WHAT YOU BRING TO THE TABLE:
You need to be very organized and able to stay on top of a busy inbox effectively. No two days are ever the same in this role, so you need to be flexible, keen to learning, and have a problem-solving mentality. Our number one focus is our customer, and because we sell together as a team, you need to be a strong team player who likes to collaborate, is respectful of the opinions of others, and is not afraid to bring new ideas to the table.
• Excellent communication and project management skills
• A self-starter who takes initiative to solve problems and follow up with customers.
• Strong organizational skills and the ability to handle and prioritize multiple tasks/projects simultaneously.
• Ability to prioritize and execute work under tight deadlines.
• Ability to always demonstrate a positive and supportive attitude even during stressful or difficult situations.
• Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint)