Professional VA and WordPress person

Professional VA and WordPress person required to work with a small friendly team.
About us: we are an international team of 4 working on creating a digital knowledgebase Click to view. As a remote team, we expect people to take ownership of their tasks and get on with things. We coordinate daily and weekly tasks through Click to view and two 1-hour calls per week. We appreciate friendly and responsible people, who are willing to do a good job in their areas of expertise, take ownership of their development goals and support others. We would be happy to support you in training on our systems, ways of working, communication styles and developing your skills.
You will be responsible for the general maintenance and upkeep of the websites, as well as implementing new features.
General WordPress website maintenance includes, but is not limited to the following:
– ensuring the websites are backed up
– ensure all plugins and theme are kept up to date
– maintain and add to calendar
– create new pages, posts and documents
– install and configure new plugins – ensuring they work with all other plugins and themes and customization
– make changes to the website based on feedback from users and the staff team
– change access rights for member groups
– create new member groups
– create systems for website users support enquires/tickets and training of staff
– ensure desktop, tablet and mobile versions have the correct layout and usability
– create new features, e.g. webchat using ChatGPT4 if possible
– act on the staff teams requests to change website elements
Content and support:
– upload new content onto the website
– handle customer inquiries/tickets/reviews and liaise with the team to get the answers
– handle admin tasks for the staff team
– manage google analytics.
Other requirements
– respond to team requests within 1 day. Some urgent requests may require immediate response (for severe cases e.g. the website is down)
– communicate in a clear and simple way to the team who are not web developers
– participate in 2 1-hour team planning meetings every week
– facilitate the integration of our website with partner websites and ensure the required customization
Knowledge using the following:
WordPress
Elementor
BetterDocs
Fluent CRM
Basic level CSS, SEO and html would be an advantage.
Estimated time requirement:
full time, 40h per week, 8h a day + 1h lunch break
You will be expected to track your time on Click to view
Some working hours overlap will be required with GMT+4 and GMT-4 timezones
Training provided: IT and Cyber Security, GDPR. Other training requirements will be discussed individually
Holidays: 2 weeks holiday + public holidays