Program Assistant

Ascend Group is Singapore’s premier digital marketing company. We are a digital marketing agency, academy, and software company. A remote team of A players who value growth, performance, and transparency. This is a place for those who want their skillset and experiences input to be valued, those who are looking to expand their capability, and those who want a no-politics working environment.

We’re passionate about boosting professional growth and sparking valuable networking chances for our members. We’re on the lookout for a Program Assistant who does more than just handle the daily grind. We need someone who’s a key player in pushing forward our goals for member engagement and satisfaction.

IMPORTANT NOTE: Only those who have completed and submitted the job application form via the link below will be considered for the role.

APPLY NOW and FILL IN this APPLICATION FORM: Click to view/AscendJAF

Role Objectives:

– Strategic Relationship Management:
– Cultivate and sustain robust relationships with members, anticipating their needs and customizing interactions to enhance their association experience.
– Act as a strategic liaison, aligning member feedback with our program improvements to foster a community that values growth and innovation.
– Operational Excellence:
– Ensure the efficient administration of member programs and events, maintaining a seamless experience from initial contact through to program completion.
– Your meticulous attention to detail and proactive management are crucial in upholding the highest standards of service and member satisfaction.
– Dynamic Communication and Support:
– Serve as a primary communicator for members, providing timely and accurate responses to inquiries and effectively communicating program values and benefits.
– Your empathy and understanding in interactions will enhance member loyalty and ensure their needs are met with respect and professionalism.
– Adaptive Project Coordination:
– Flexibly manage multiple priorities, adjusting strategies and responses based on member feedback and program requirements.
– Your agility will contribute to the continuous improvement and success of our member programs.
– Impactful Presence:
– Through your proactive support and relationship-building efforts, enable our members to achieve their professional goals.
– Your role directly influences the effectiveness of our programs and the overall success of the association.

Requirements:

– At least 2 years of proven experience in project management and relationship management towards the mentoring members.
– Excellent communication and interpersonal skills, with the ability to effectively engage and influence cross-functional teams, stakeholders, and customers.
– Proactive, results-oriented mindset with a focus on achieving customer satisfaction and business goals.
– Strong problem-solving skills, with the ability to identify and address issues that may arise in the mentoring program.
– Attention to detail to assist the team in ensuring accuracy and quality in all program-related data.
– Ability to work independently and as part of a team.
– Flexibility to work outside regular business hours and weekends as needed to support customers.
– Proficiency in using Notion.
– Experience in working with a mentoring or coaching program is a plus.
– Experience with GHL or similar platforms is highly preferred.

Please note that only those who have completed and submitted the job application form will be considered for the role.

If you’re interested in joining us, apply here. Click to view/AscendJAF

Job Type: Full-time

Benefits:

Additional leave
Flextime
Opportunities for promotion
Paid training
Promotion to a permanent employee
Work from home

Schedule:

8-hour shift
Flextime
Monday to Friday