Program Success Manager

About the Company:
Our client is a national enrichment service provider with a mission to foster the joy of learning through a wide range of over 40 STEAM, Life Skills, and Fitness solutions. Our client currently offers programs at over 400 sites across 8 states in the US and is successfully serving thousands of students. Our client believes in core values, which are at the foundation of everything they do, including fostering a love of learning in all of their students through hands-on experiences.

Program Success Manager Role:
Our client is seeking a Program Success Manager who will be responsible for the successful implementation of our client’s 40+ programs at various sites/schools on the Pacific Coast and will work in PST. The Program Success Manager provides comprehensive, customer-centered service, supporting a team of instructors to facilitate classes from our client’s wide array of offerings. As a dynamic problem solver, they serve as a bridge between instructors and site personnel, fostering the joy of learning with our client’s clients and instructors in a given region.

Responsibilities include, but are not limited to:

Liaising with our client’s Instructors and clients (site coordinators, enrichment directors, etc.)
Managing the full service cycle of implementing our client’s programs, including:
Facilitating a preliminary call/meeting with the site leadership team to understand the site(s)’ specific learning goals, enrichment needs, and budgetary capacity
Customizing a service solution and program schedule
Collaborating with our client’s HR team to staff programs
Managing a team of Instructors to implement program(s) and foster the joy of learning
Providing proactive and responsive solutions to any issues that may arise during a given program cycle to ensure utmost customer satisfaction
Providing joyful, ongoing support and management of our client’s Instructors in the region throughout their tenure with our client
Understanding our client’s programs comprehensively to be prepared to speak to all program stakeholders regarding curriculum, materials, pacing, etc.
Establishing and maintaining clear performance indicators to assess and measure our client’s successful program implementation at each of their sites.
Qualifications:

Bachelor’s Degree (or higher)
2+ years of management/leadership experience (preferably in education)
Passion for education and fostering the joy of learning
Ability to anticipate and approach all problems with a solutions-oriented mindset
Strategic thinker able to manage competing priorities and interests simultaneously
Strong attention to detail
Experience working in education (teacher/leader/instructor/etc.) preferred
Demonstrate strong written/verbal communication and interpersonal skills
Experience and proficiency with Google Workspace
If you are passionate about education and want to be a part of a company that fosters the joy of learning, please apply for this exciting opportunity as a Program Success Manager.