Project Coordinator / Customer Support Specialist

Work full-time with a large, dependable company. Why Freelance when you can count on getting paid regularly and very well. This is a full-time position, not freelance or contract.

High English Proficiency (Written and Spoken)

The Job Duties:
•Proactively manage the day-to-day needs and requests from PMs you’re assigned to.
•Develop a general understanding of the team’s function
•Respond to calendar scheduling requests and internal/external meeting coordination
•Coordinate meeting logistics and attendee communications
•Compile, submit, and track hours in the workday.
•Coordinate team meetings, activities, and communications when requested
•Monitor project system and email communications, send canned responses, and elevate important messages that need to be responded to the PM.
•Project manage tasks to ensure follow-up to action items
•Leverage internal network and teams to effectively manage workflow
•Partner with other Customer Specialists for coordination and to provide additional support or backup
• Generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, ROAS, and other paid search initiatives.
• Communication with team and management on project development, timelines, and results.
• Work closely with the other team members to meet client goals.

Professional Competencies:
• Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere.
• Ability to clearly and effectively articulate thoughts and points.
• High levels of integrity, autonomy, and self-motivation.
• Excellent analytical, organizational, project management, and time management skills.
•Tech savvy with expertise in All Microsoft Office Products, Excel, Word, Outlook, and Microsoft Teams especially.
•Heavy calendar management experience
•Handle highly confidential materials with discretion and tact
•Demonstrated ability and willingness to continuously acquire new competencies and accept new challenges
•Extremely organized and able to prioritize and manage multiple projects simultaneously

Professional Skills & Qualifications:
•Proficiency in MS Excel and Word and MS Teams
•Calendar Planning and Management
???Email Management
•Time Management
•Teamwork
•Project Management
•Communications
•Report Generation
• Proficiency in Canva

Requirements:
•High English Proficiency (Written and Spoken)
•Dependable Computer – must be Windows 10 able to run Microsoft Teams and Office 365
•Dependable Internet Connection
•Quiet Working Space
•Able to work Monday thru Friday 8 am – 5 pm EST (8 pm – 5 am PHT)