Contractor Scale is a full-service Digital Marketing Agency specializing in Search Engine Optimization, Web Development, & Online Advertising.
We are expanding our team to include a versatile role that combines elements of Customer Success, Project Management, and Administrative Assistance.
Responsibilities
Customer Engagement:
Conduct check-in calls with existing clients to ensure customer success and satisfaction
Coordinate with relevant team members to ensure client needs are being met and adapt as necessary
Utilize communication tools such as email and SMS for follow-ups and client communication
Sales Support:
Prepare for and follow up on sales calls with prospective clients
Project Management:
Plan and initiate website development projects utilizing the tools provided
Monitor project deadlines and update team members on project progress
Schedule project meetings to relay client information
Administrative Duties:
Support project team members with tasks you assign them
Continuously review and improve internal processes for a more effective project lifecycle
Complete Quality Control reports at the completion of each project
Problem Solving:
Identify potential issues that may arise during the lifecycle of customer projects or accounts and resolve them accordingly
Documentation:
Close out projects and document accordingly
Maintain records of client interactions and project statuses
Qualifications
– 1-2 years of experience in a role that combines elements of Account Management, Executive Assistance, and Sales Development or Project Coordination
– Experience with Google docs, CRM and other online business tools
– Must possess strong organizational and interpersonal skills, as well as high-level written communication skills
– Ability to navigate PM tools like ClickUp
– Demonstrate a strong ability to proactively prioritize, plan, schedule, and coordinate multiple tasks and projects simultaneously
– Ability to be a team player and adjust according to company and client needs
– Able to work independently/unsupervised as well as in a team environment
Additional Information
* Fully remote, work from home
* You must be willing to work New Zealand hours approx. 9am onwards; flexibility may be offered once established in the role
* Salary based on experience
Apply with the word APPLE here:
/career-olj
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Company: UDS
Name: Cameron
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