Project Manager – Client Onboarding and Relationship Management

Are you a dynamic and organized individual with a passion for client satisfaction and project management? We are a prominent US-based digital marketing company selling our services to law firms across the nation and are currently seeking a skilled Project Manager to oversee all aspects of client onboarding and maintain ongoing client needs. As the primary point of contact between our company and our valued clients, you will play a crucial role in ensuring a seamless experience and maximizing client satisfaction.
We emphasize the importance of a strong command of the English language with minimal to no accent at all, as effective communication is key in this role.

Responsibilities:
Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation.
Serve as the main point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
Collaborate with internal departments to coordinate and deliver the services that clients are paying for, ensuring alignment with client expectations and company standards.
Develop and maintain strong relationships with clients, understanding their needs, goals, and challenges to provide proactive support and guidance.
Manage project timelines, budgets, and resources to ensure successful delivery of services within scope and on schedule.
Monitor client satisfaction and gather feedback to identify areas for improvement and opportunities to enhance the client experience.
Act as a bridge between clients and internal departments, facilitating communication and ensuring that client requirements are effectively communicated and met.

Requirements:
Strong command of the English language with minimal to no accent at all.
Include your resume and a sample voice/audio recording
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
Ability to collaborate effectively with cross-functional teams and departments to deliver results and exceed client expectations.
Problem-solving skills and a proactive approach to addressing client needs and challenges.
Experience working in a fast-paced environment, with the ability to adapt to changing priorities and deadlines.
Bachelor’s degree in business, marketing, or a related field is preferred.