Project Manager & Customer Service Specialist

Job Title: Project Manager & Customer Service Specialist

Job Type: Full-Time

Location: Remote (USA EST Time Zone)

Hours: 9am – 5pm EST

Overview:
We are seeking a highly skilled Project Manager & Customer Service Specialist who excels in project management, marketing, and customer service. This role is ideal for a detail-oriented, ambitious learner with a passion for marketing and a high emotional intelligence (EQ). The perfect candidate will thrive in a challenging environment, overseeing marketing projects, reaching out to customers, and assisting a visionary CEO with various tasks.

Key Responsibilities:

• Manage and oversee marketing projects from inception to completion.
• Follow up with sales clients on behalf of the CEO, ensuring excellent customer service.
• Maintain detailed project schedules and ensure all tasks are completed on time.
• Represent the company in a friendly and professional manner on phone calls and Zoom meetings.
• Identify ways to improve internal processes and contribute to continuous improvement.
• Handle project outlines from the CEO and collaborate with the team to bring ideas to life.
• Ensure all projects and goals are on track, providing regular updates to the CEO.
• Act as a liaison between clients and the CEO, managing communications and nudging clients as needed.

Qualifications:

• Minimum of 5 years experience in project management, customer service, or a similar role.
• Strong understanding of marketing principles and project management tools.
• Excellent communication skills with an inviting and friendly demeanor.
• Highly detail-oriented with exceptional organizational skills.
• Ability to work independently and manage multiple tasks simultaneously.
• High emotional intelligence (EQ) and ability to handle challenging situations gracefully.
• Must be willing to work in the USA EST time zone.

Skills Required:

• Project management
• Customer service
• Marketing
• Communication (phone and Zoom)
• Organization
• Problem-solving
• Time management

Benefits:

• Competitive salary
• Opportunity to work with a dynamic, visionary leader
• Remote work with flexible scheduling within EST hours

Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!

Feel free to adjust any details to better match your specific needs or company culture.