Property Management Assistant

We are seeking a highly motivated individual to join our growing residential property management business in New Zealand. The ideal candidate will possess excellent communication skills, a positive attitude, and a willingness to learn and grow within the business. Please note that we will only be reviewing applications with LinkedIn profiles. So please provide a link to your profile along with your CV

As our Property Management Assistant, you will be responsible for a variety of tasks related to the management of residential properties. The initial position will be for approximately 20 hours per week, with the potential to grow into a full-time role. The role will primarily involve using different pieces of property management software, along with email, to carry out tasks and interact with clients. However, being tech-savvy will be a significant advantage. This is a property management business, but we aim to run it more like a tech company.

Responsibilities:

-Receive and make calls according to specific tasks given
-Perform basic bookkeeping, data entry, and payment entry using custom Property Management Software
-Be the first point of contact for tenant maintenance requests, you will also be responsible for obtaining quotes from contractors for repairs or maintenance work required in the rental properties. You will need to coordinate with the contractors to obtain quotes, review and compare them, and then present them to the property owner for approval. Once approved, you will assign the job to the selected contractor by sending through a work order with the details provided by the tenant. You will also need to follow up with the contractor to ensure that they have received the work order and that the job is completed on time and to the satisfaction of the tenant and property owner.
-Follow up with contractors via email to ensure they have received work orders
-Keep track of the compliance status of each property and ensure all properties are compliant
-Keep track of routine inspections for each property and follow up with some tenants to confirm inspection dates and times. These times then need to be entered into the company calendar.
-Assist in the advertisement of new properties for rent, including adding photos and listing descriptions
-Review new tenancy applications and create new tenancy agreements and tenancy renewals
-Assist in various administrative tasks for the business
-Assist in putting together marketing material for the business’s website
-Learn about the residential tenancies act in New Zealand and the regulation around it, so that you become an expert and can answer any technical questions from landlords and tenants

Minimum Requirements:

-Previous experience working in property management/real estate/Airbnb or working for a tech company
-Excellent verbal and written communication skills with a neutral accent
-Knowledgeable and experienced in customer service and administration
-Positive, professional, and personable
-Self-motivated and willing to learn
-Ability to manage tasks with minimal supervision
-Good internet connection

Bonus Non-Essential Requirements:

Programming experience
Sales experience