Property Management – Leasing Assistant – for USA Property Management company – (USA PST Timezone)

As a Leasing Assistant, you will be responsible for a variety of duties, as directed by Company, including, but not limited to:

A. Represent the brand, missions, and goals in a professional and positive manor at all times.

B. Provide superior customer service and communication to prospective residents, residents, and third-party vendors, in order to increase clients and profitability, while always maintaining a positive reputation and brand, mission and goals.

C. Maintain constant communication with direct supervisor(s) and when applicable leadership, which may require regular phone calls, emails or Teams meetings.

D. Be available for direct supervisor and employees by phone and email.

E. Assist with prospective resident property tours, in accordance with Fair Housing and policies and procedures.

F. Respond to resident concerns and issues. Seeks support from Manager(s) regarding escalated resident concerns and issues.

A. Ensure the accuracy of personal hours recorded, if applicable, those of the team, and review, approve and troubleshoot employee timecards, absences, and PTO requests.

B. Adhere to and maintain current knowledge regarding local landlord tenant law, state and federal fair housing laws, demonstrated understanding and knowledge of rental agreements, addendums and all other necessary contracts, and the ability to explain to all applicable parties.

C. Assist in audits of property files in Dropbox and AppFolio.

D. Document and report accidents, emergency situations and property damage to direct supervisor, and when applicable the corporate office.

E. Attend all training and development curriculums assigned.

F. Promote harmonious relations among residents, employees, owners, and local community.

G. Always maintain a pleasant helpful demeanor.

H. Always maintain neat and legible records in AppFolio and Dropbox; including but not limited to resident documentation, property guides, property contracts, vendor proposals, marketing materials, weekly and monthly trackers

I. Assist with property inspections.

J. Assist with maintaining updated marketing of all properties to ensure quality, accuracy and maintain competitive position within market.

K. All other duties as assigned for the benefit of the team and the company.

DAILY RESPONSIBILITIES:

A. Check schedule for upcoming appointments.

B. Check voicemails and return calls (same day preference, no later than 24 hours).

C. Check emails and return emails (same day preference, no later than 24 hours).

D. Generate leases for upcoming move-ins and renewals.

E. Assist with inspecting parking lots and garages for any vehicles in violation of parking agreement.

F. Assist with reporting illegal dumping, camping, and abandoned vehicles.

G. If onsite, assist with conducting daily property walks to ensure cleanliness of tour path (ie: leasing office, model home, vacancies, and all other amenity spaces. Pay special attention to cleanliness of lights, blinds, and smells.

H. Assist with property visits to ensure a high level of curb appeal by determining, implementing, and following up on any corrective action plans for deficiencies found at property.

I. Post and refresh all marketing advertisements.

J. Email Community Manager daily notes.

WEEKLY RESPONSIBILITIES:

A. Assist with property visits to ensure a high level of curb appeal by determining, implementing, and following up on any corrective action plans for deficiencies found at property. This must be done a minimum of twice weekly, except for lease-ups which should be visited daily.

MONTHLY RESPONSIBILITIES:

A. Attend monthly team meetings, to team build, motivate, review, overcome challenges, answer questions, and relay pertinent company information.

B. Assist with updating monthly market survey(s) for all properties to ensure quality and accuracy and maintain competitive position within market.

C. Assist with creating notices to present to portfolio manager for review; post/mail approved notices and lease renewals with certificates of mailing. Notices and certificates of mailing should be scanned together and saved in AppFolio and Dropbox.

Schedule:

• 8-hour shift – USA (PST timezone) – REQUIREMENT
• Monday to Friday
• No weekend work
*Appfolio experience preferred – pls advise if you have this!

Application Process:

Please submit your application, detailing your relevant experience, skills, and qualifications. Include your expected hourly rate for a full-time role (40 hours per week) working in the USA timezone. We will not review generic applications. If your application meets our criteria, we will contact you to schedule an interview.

Note: This is a remote position, and candidates must be available to work during USA business hours.

Thank you for your interest in joining our team. We look forward to reviewing your application.