Property Management Maintenance Coordinator

The Realty Medics handles the complex “rocket science” work of residential real estate property management – plus strategic investment property buying and selling – to deliver max value and ROI for everyday landlords and rental property investors. We help real estate investors keep their lives simple and stress-free by making sure their rental property is running on autopilot, without hiccups or glitches. And we use advanced technology that can only be designed by a former NASA engineer like our owner, Ben Sencenbaugh, to drive efficiencies and excellent customer service. In short, we deliver total Property Management Peace of Mind.

The Realty Medics offers a fast-paced, fun-loving and flexible work environment and runs on the Entrepreneurial Operating System® (EOS®). We operate and manage based on our core values and making sure people get it, want it, and have the capacity to do their jobs well. Our core values include:

– Create Wow! We provide a one-of-a-kind experience for our clients. Every time!
– Be Solutionists. We solve problems efficiently and with confidence.
– Be Pioneers. We are go-getters who strive to develop new ideas. If what we need to be our best doesn’t exist, we create it.
– Have Empathy. We understand that communication starts by listening, understanding different perspectives, and caring about others.
– Stay Ahead. We are proactive in our work and give answers before questions are asked.
– Stay Positive. We genuinely enjoy helping our clients. No problem is too big or too small to solve.
– Win Together. We work together as one team. Together we are stronger.

Job Description

We are looking for a Maintenance Coordinator to work with our team. The qualified applicant will effectively communicate with tenants and owners, guide tenants in basic troubleshooting tasks, enter work order details, ensure work order updates are tracked and communicated, and much more.

Since we are the fastest growing property management company in Orlando, we promote from within quickly. This is an entry level position, but we have many positions to work towards within our company.
We are a large real estate company, currently managing over 1600 single family properties.

Responsibilities

– Effectively communicate with tenants and be able to lead them through basic troubleshooting tasks
– Research possible issues with home systems and provide tenant with possible solutions to remedy the situation
– In the event a problem cannot be remedied by the tenant, effectively communicate work order details with the owner and receive bid approval for repairs
– Communicate with vendors, builders, and home warranty providers to resolve a work order.
– Submit all details of the work order into our internal software (description, priority, vendor instructions, photos and approved amount for repairs)
– Meet with Property Managers on regular basis to update and follow up on work orders
– Make certain the billing process is accurate, efficient and profitable and that all invoices are sent the same day as received
– Maintain communication with owners on all open work orders
– Manage re-occurring work orders with Property Managers to ensure they are correct and updated
– Verify vendors are performing at expected levels and determine most effective ways of communication
– Certify fair pricing and accurate recommendations are provided to clients for home repairs
– Keep work order email inbox organized and correctly filed

Qualifications and Skills

– Extremely Organized
– Great Customer Service!
– Self-Motivator
– Professional
– Experience with maintenance coordination
– Understand basic troubleshooting of US home mechanical systems
– Possess some knowledge of vendor pricing

About The Realty Medics

The Realty Medics is proud to be the leader in servicing the Central Florida real estate market. We are experts in local residential homes sales, property management (with well over 1600 properties under our management), property maintenance, property inspections and entire home rehab services. We are a turn-key solution for all of your residential real estate investments here in Central Florida. We are a full service Licensed Real Estate Brokerage Company covering the Central Florida area in Orange, Seminole, Volusia, Osceola, Lake, Brevard, Marion and Polk counties. Finding a good company to work with is extremely important. We are the top reviewed Orlando property management company for a reason, we want a long term relationship with our owners and we continue to strive to be the best in our market.

Job Type: Full-time, Monday – Friday (9am – 6pm EST)