Property Management Representative

The Realty Medics handles the complex “rocket science” work of residential real estate property management – plus strategic investment property buying and selling – to deliver max value and ROI for everyday landlords and rental property investors. We help real estate investors keep their lives simple and stress-free by making sure their rental property is running on autopilot, without hiccups or glitches. And we use advanced technology that can only be designed by a former NASA engineer like our owner, Ben Sencenbaugh, to drive efficiencies and excellent customer service. We deliver total Property Management Peace of Mind.
The Realty Medics offers a fast-paced, fun-loving and flexible work environment and runs on the Entrepreneurial Operating System® (EOS®). We operate and manage based on our core values and making sure people get it, want it, and have the capacity to do their jobs well. Our core values include:
– Create Wow! We provide a one-of-a-kind experience for our clients. Every time!
– Be Solutionists. We solve problems efficiently and with confidence.
– Be Pioneers. We are go-getters who strive to develop new ideas. If what we need to be our best doesn’t exist, we create it.
– Have Empathy. We understand that communication starts by listening, understanding different perspectives, and caring about others.
– Stay Ahead. We are proactive in our work and give answers before questions are asked.
– Stay Positive. We genuinely enjoy helping our clients. No problem is too big or too small to solve.
– Win Together. We work together as one team. Together we are stronger.
We are looking for a Property Management Representative to work with our team, tenants and owners. Professionals who enjoy problem solving challenges, combined with a varied set of day-to-day responsibilities, will find this position an excellent way to display a wide range of their skills. Ideally, we are looking for a candidate with experience in property management, vacation rentals, or hotels.
The qualified applicant will answer our main phone line and assist callers with general questions to all areas of our business including maintenance, leasing, and property management. They will assist in troubleshooting basic maintenance issues, coordinate property showings, assist with property inquiries and more. The main aspect of this role is to provide our perspective tenants, current tenants and property owners with excellent customer service.
Responsibilities and Duties
– Answer telephone and respond to voicemail messages
– Listen and document tenant issues to ensure effective communication to the relevant team
– Manage tenant questions regarding status of maintenance work order items and troubleshoot if needed
– Assign new work orders if needed and coordinate with the maintenance team
– Schedule and manage periodic property inspections
– Respond to online, phone, or email lead inquiries regarding available properties
– Provide assistance for tenant application process
– Coordinate showings and provide lock box codes if needed
– Follow-up on showings with potential tenants
– Provide tenant with copy of lease or other requested documents
– Understand tenant ledger and be able to explain charges and/or payments to tenants
Qualifications and Skills
– Strong written / verbal communication skills are necessary
– Ability to critically think, trouble shoot, make recommendations, and have confidence in assessing and solving problems
– Positive attitude and willingness to go the extra mile
– Self-motivated
– Detail-oriented
– Tech-savvy
– Extremely organized
– Professional
About The Realty Medics
The Realty Medics is proud to be the leader in servicing the Central Florida real estate market. We are experts in local residential homes sales, property management (with well over 1600 properties under our management), property maintenance, property inspections and entire home rehab services. We are a turn-key solution for all of your residential real estate investments here in Central Florida. We are a full service Licensed Real Estate Brokerage Company covering the Central Florida area in Orange, Seminole, Volusia, Osceola, Lake, Brevard, Marion and Polk counties. Finding a good company to work with is extremely important. We are the top reviewed Orlando property management company for a reason, we want a long term relationship with our owners and we continue to strive to be the best in our market.
Job Type: Full-time: 40 hours / week. Weekends are required.