Property Management Virtual Professional

ATTENTION: Please indicate the role that you are applying for within your application as we currently have several job postings.

IMPORTANT NOTE: Please send your updated resume, making sure that phone number and email address listed are reachable and a quick video or voice introduction of yourself explaining why you’d be the perfect candidate for this position!

ANY APPLICATION NOT MEETING THE REQUIREMENTS ABOVE WILL NOT BE ENTERTAINED.
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Company Sector: Real Estate Investment, Construction, Property Management

Company Mission: Build happiness. Transform lives. Strengthen the community.

Company Overview: CityLife Residential is a rapidly growing Real Estate Investment company based out of Pittsburgh, PA. Our team is concentrated on the creation of long-term wealth and value through investing in people, processes, and property in the Greater Pittsburgh area. We believe that an entrepreneurial environment with an owner’s mentality focused on teamwork is the key to long term sustainable success. Our growth trajectory is promising, and we would love to have the right candidate join our growing team!

Company Core Values:
Let’s Go!: Action, action, action; Humble, hungry, motivated; Do what you say you will; Progress over perfection
We Got Your Back: “I’ve got your back”; 1+1 >2; Serve, instead of being served; Thoughtfully challenge
Extreme Ownership: No task too big or too small; No excuses, no blame; Pride when you crush it, own it when you don’t; Big picture, future-focused
Red Sweater: Happiness; Respect, care, compassion; Authentic and genuine; contagious positivity.

Basic Function: We are seeking a customer service-oriented, highly organized individual to be a first line of contact for our tenants calling in with questions and inquiries, and providing additional follow-up as needed.

Key Result Areas:
Field Maintenance Requests
-Receive and log maintenance requests from tenants through various channels (email, online portals, phone calls)
-Create and maintain appropriate records of communications with tenants and internal teams in regard to workorder status and resolutions
-Prioritize and categorize maintenance requests based on urgency and nature of the issue
-Communicate with tenants to gather additional details about reported problems
-Follow up with Maintenance Project Management as needed to support timely resolution and communication with tenants
-Promptly respond to emergency maintenance requests and escalate urgent issues to relevant parties

Property Management System Administration
-Maintain accurate and updated information on maintenance requests, work orders, and their resolutions in Appfolio
-Document communication with tenants and service providers in a timely manner
-Ensure that emergency contact information for tenants and service providers is up-to-date
-Accurately record and document costs into work orders
-Assist in data entry and other system workflows as requested
-Provide reporting on customer satisfaction surveys and other maintenance related data as requested
Customer Service
-Provide friendly, professional, and empathetic customer service, ensuring tenants receive timely updates and information as needed
-Review incoming tenant feedback surveys, following up for additional information from tenants when needed; escalate major issues or concerns as appropriate
-Assist with the preparation and distribution of various notices to tenants as directed

Supervises: N/A.

Working Conditions: Primarily office environment. Periodic weekend and evening work.

Desired Qualifications:
-Experience providing customer service via email and phone; experience providing property management/maintenance customer service preferred
-Experience using Appfolio or similar property management system
-Proficient in common web tools such as Google Workspace, Microsoft Office, etc.
-High level of integrity and professionalism
-Reliable internet connection and workspace