Property Manager – with AppFolio experience

Experienced Property Manager Wanted – Join Our Growing Team!

Are you an experienced property manager seeking a rewarding opportunity? Look no further! Bay Property Management Group, LLC is rapidly expanding, and we’re looking for a skilled property manager to join our dynamic team. You’ll be responsible for overseeing a diverse portfolio of 150-175 doors, including single-family homes, townhomes, and condos in the thriving Baltimore, Maryland market. This customer-service-oriented role involves maintaining strong relationships with tenants, property owners, and other stakeholders. Join us today and discover why a career in property management is the right fit for you!

About Us:
Bay Property Management Group (BMG) is a highly acclaimed and rapidly growing property management company in the Mid-Atlantic region. With over $600 million dollars’ worth of property under management, a portfolio of 5,500 doors, and a dedicated team of 170+ staff members, we are known for our exceptional service and connected team culture. At BMG, hard work and dedication are recognized and rewarded, ensuring a fulfilling career path for our employees.

What You’ll Do:
– Manage all aspects of an assigned property portfolio of approximately 150-175 doors.
– Foster effective communication between property owners, tenants, regulatory bodies, vendors, staff members, and other stakeholders.
– Deliver exceptional customer service by promptly responding to emails, voicemails, and other forms of communication.
– Utilize AppFolio to manage work order submissions from tenants, assigning technicians and contractors as needed.
– Proactively troubleshoot issues and address work orders on behalf of tenants and owners.
– Schedule and coordinate maintenance services with technicians or vendors, ensuring quality work and timely completion.
– Accurately and timely approve invoices for maintenance work, based on provided funds from property owners.
– Maintain low delinquency rates and effectively manage property budgets.
– Collaborate with multiple stakeholders to resolve issues and de-escalate potential conflicts.
– Lead and coordinate the turn process for vacant properties, including cleaning, maintenance, compliance, and preparation for new tenants.
– Ensure compliance with all relevant codes and certifications, such as lead certifications, property registration, rental licenses, and more.
– Complete administrative tasks related to tracking and documenting work.
– Process move-outs for security deposit reimbursements.
– Actively participate in the lease renewal process.

Required Knowledge, Skills, and Abilities:
– High school diploma or equivalent.
– Exceptional customer service skills and a commitment to exceeding expectations.
– Proficient in professional written and verbal communication in English.
– Familiarity with Microsoft Office Suite, particularly Outlook and Excel.
– Ability to read and create spreadsheets to support data-driven decision-making.
– Strong problem-solving abilities, with the capacity to work independently and think quickly.
– Professionalism in handling tense and emotional customer situations.
– Excellent multitasking and time management skills.
– Knowledge of basic home repair and maintenance issues, such as filter changes, appliances, seasonal cleaning, and common – property-related concerns.
– Meticulous attention to detail, particularly when it comes to email and software systems.
– Property Management Experience REQUIRED
– AppFolio Experience REQUIRED

How to Apply:
If you’re ready to take the next step in your property management career, we want to hear from you! Please email your resume to Click to view with the subject line “Property Manager – Your Surname.”