About Us: We are a dynamic and growing short-term rental management company specializing in providing exceptional property management services. Our focus is on maximizing property owner earnings while ensuring a top-notch experience for our guests. We are currently expanding our reach and looking to add a detail-oriented Property Onboarding Coordinator to our team in Ontario, Canada, and Houston, Texas.
Role Summary: As a Property Onboarding Coordinator, you will play a critical role in ensuring the seamless integration of new properties into our management system. You will be responsible for managing the end-to-end onboarding process, including documentation, coordinating site visits, setting up necessary accounts, and ensuring all preparatory steps are completed to make properties guest-ready.
Key Responsibilities:
1 – Project Management:
Track and manage multiple onboarding tasks simultaneously to ensure: the property is ready to host guests, the internal operations team is briefed and has all the information required to successfully manage the property, and documentation/systems are updated for the new property.
Familiarity with ClickUp
Update the task status and maintain clear communication with the team regarding progress and any issues.
Follow timelines and be proactive in completing tasks
2 – Site Visits and Preparations:
Responsible for ensuring the property is physically ready to host guests for a 5-star experience.
Schedule and coordinate site visits with local coordinators, cleaners, maintenance workers, photographers, etc. .
Ensure all media files from site visits are properly uploaded and organized, so the internal operations team can reference and make themselves familiar.
Oversee property staging and deep cleaning arrangements.
Arrange photography sessions with local photographers.
Ensure all professional photos are uploaded and organized in the designated folders.
Ensure every single detail about the property is captured and verified
3 – Documentation:
Create and organize property-specific folders in Google Drive.
Ensure all necessary documentation, including site visit notes, property information sheets, and licensing documents, are accurately filed.
Develop and maintain a thorough understanding of regional licensing requirements.
Brief the operations team on the details of the property
4 – Listing & Accounts Setup:
Develop detailed and compelling property listings.
Customize guest messages and ensure all listing management plans are accurately completed.
Create and manage property-specific accounts on Airbnb and other relevant platforms.
Ensure all account details are accurately recorded and communicated to the property owners.
Requirements:
Proven experience in project coordination or property management
In-depth knowledge of the short-term rental industry, specifically Airbnb, is mandatory
Exceptional organizational skills with the ability to manage multiple tasks and priorities.
Proficiency in using Google Drive, Airbnb, Hospitable, ClickUp and project management tools.
Strong attention to detail and ability to maintain accurate records.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
APPLY FOR THIS JOB:
Company: BIOLASE, Inc.
Name: Taylor Jordan
Email: