Property Specialist

The Property Specialist (real estate admin support) plays a critical role in our team and is responsible for supporting the Property Manager and overseeing the day-to-day operations. It will be the responsibility of the Property Specialist to help the Property Manager in coordinating, directing, and planning everyday business operations. As the Property Specialist, you will be responsible for day-to-day communications with existing tenants and clients and for building relationships with our clients.

Location: Remote

Time Requirement: Full-time, Monday – Friday, 9:00 am – 5:00 pm EST (for training duration, then flexible working hours apply.)

Operational Responsibilities

· Take full operational responsibility for assigned real estate.
· Embody core values and foster a family environment amongst coworkers.
· Manage the development of all new business and demonstrate an entrepreneurial approach to introducing new revenue streams.
· Oversee marketing and leasing operations to maximize occupancy levels.
· Plan, coordinate, and oversee tenant arrival, departure, and turnover.
· To monitor real estate performance against agreed criteria and adhere to weekly and monthly reporting requirements.
· Document all tenant communication in the management program.
· To manage the planning, review, and implementation of refurbishment programs, planned maintenance, and periodic furniture replacement/renewal programs.
· Consult regularly and provide information to tenants and other key stakeholders on building contracts or refurbishment programs.
· To liaise with any contractors working in or around the property.
· To review tenancy documentation for accuracy.
· To oversee the provision of a first-class customer experience, ensuring that all enquiries, correspondence, or complaints are dealt with quickly and effectively.
· To be on-call and respond to emergencies as required.
· Representing Portsmouth Residential Inc. within the community, developing a positive working relationship with key stakeholders
· To monitor and regularly review the performance of staff teams, helping them to improve performance constantly
· To actively find and sell new clients on property management opportunities and service delivery.
· To liaise with the public and other external stakeholders on behalf of Portsmouth Residential Inc.
· Maintain maximum occupancy rates for our clients and an accurate account for property occupancy rates,
· Perform other tasks as assigned by the reporting manager.

Financial Responsibilities

· Prepare cheques for signature and record payments in management software.
· Take prompt action to recover rent arrears or other payments, taking legal action where necessary.
· Report every month as regards overdue accounts.
· Prepare and issue N4 Notices to non-paying residents.
· Prepare and apply for tenant evictions via the Landlord and Tenant Board, as required.
· To assist in preparing budgets annually and working with the Finance team on periodic forecasting.
· To ensure that all invoices are processed in good time, using correct expense categories.
· To charge residents for any property damage.
· To serve notices of rent (or other) changes on time.

*****HOW TO APPLY*****
-Send an updated copy of your CV together with a short video introduction about yourself and work experience related to the post.

Note: Able to start ASAP.