Purchasing and Order Processing Assistant

About Universal Fans:
Universal Fans is an Australian (Melbourne-based) leader in ceiling fans and ventilation products. We’re passionate about creating comfortable homes with high-quality products and exceptional service. We’ve expanded our reach through multiple e-commerce stores, and we’re looking for an organized superstar to join our team!

The Role:
Do you thrive in a fast-paced environment and have a knack for keeping things running smoothly? If so, we want to hear from you! We’re seeking a detail-oriented individual to assist with various administrative tasks related to purchasing, order processing, and inventory management. This is a perfect opportunity for someone who enjoys working independently but also values being part of a supportive team.

The role offers full time hours (9am to 5pm AEST/AEDT) Monday to Friday.

You’ll Be a Great Fit If You Have:
• Strong organizational skills and a keen eye for detail
• Experience using accounting software (MYOB or similar) a plus!
• Excel skills including pivot tables and lookups
• Excellent communication (written and verbal) with the ability to explain complex information clearly
• The ability to work independently and manage multiple tasks effectively

Here’s What You’ll Do:
• Process customer orders daily, ensuring a smooth sales and distribution process
• Manage inventory levels by updating product information, pricing, and stock availability
• Liaise with suppliers to gather pricing and stock information
• Organize direct deliveries (dropships) to customers from supplier warehouses
• Investigate and resolve any order fulfilment issues
• Proactively follow up on purchase orders to ensure timely deliveries.
• Processing supplier invoices
• Assist the customer service and sales teams with credits, returns, refunds, and exchanges
• Advise customers of any stock delays or potential stock alternatives.
• Provide general administrative support

What We Offer:
• Comprehensive training and development opportunities
• Flexible work-life balance with Australian hours
• Supportive and collaborative work environment
• Potential for contract extension based on performance

Ready to Join the Team?

If you’re a highly organized individual who thrives in a fast-paced environment, we encourage you to apply! Please submit your CV and cover letter outlining your experience and why you’d be a great fit for this role. In your cover letter, please mention your availability to start and confirm you can work the requested hours (9am to 2pm AEST/AEDT) with some flexibility when needed.
We can’t wait to hear from you!