Quality Assurance Analyst-Operations Support

Position Overview:

We are seeking a highly motivated and detail-oriented Operations Support (Quality Assurance Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring and conducting thorough calling audits.

How To Apply: Copy the link below and fill out the form.
Click to view/mpowersolutions/form/JobApplication/formperma/cv0GXCrF6ovWYHFSHBBY1OL904iFdDWVfjM7nc7wKkY

Key Responsibilities:

Dialer Monitoring:
-Maintain continuous surveillance of the dialer system throughout the assigned shifts.
-Ensure the seamless functioning of dialer operations to optimize campaign performance.
-Respond promptly to any dialer-related issues and liaise with technical support for quick resolutions.

Calling Audits:
-Conduct comprehensive audits of outbound calls to ensure compliance with campaign protocols and quality standards.
-Provide feedback and reports on calling performance, identifying areas for improvement.

Work Hours:
PH Graveyard Shift

Compensation:
$3/hour
*Performance Evaluation after 4 months
*Paid weekly

Benefits:
-PTO (Vacation Leave) that increases every year that you are with us
-Separate PTO for Sick Leave
-Maternity and Paternity Leave
-Bereavement Leave
-Evaluation and opportunity for raises every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.
Growth! After graduating training all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.

Qualifications:
-Proven experience in operations support, preferably in a BPO setting.
-Strong attention to detail and ability to multitask in a fast-paced environment.
-Excellent communication skills, both written and verbal.
-Familiarity with dialer systems and calling processes is a plus.
-Ability to work independently and collaboratively within a team.

Equipment Requirement:

*Candidates must have a dual monitor setup to facilitate effective dialer monitoring during the entire shift.

PC Specifications:
Operating System: Windows 10 or MacOS (latest version)
Processor: Intel Core i5 or AMD Ryzen 5 (or equivalent)
RAM: 8 GB or higher
Storage: 256 GB SSD or higher with minimum 30% free space.
Internet Connection: Minimum 75 Mbps download and 75 Mbps upload speed for smooth communication and data handling. 100mbps+ preferred.
Headset: Noise-canceling headset with a microphone for clear and professional communication.