Quality Assurance and Customer Support Specialist

Company Overview:
Nuravine is at the forefront of revolutionizing automated nutrient dosing systems, offering sustainable and innovative solutions for modern agriculture. Located in NYC, we are a tech-driven organization, now seeking a dedicated Quality Assurance and Customer Support Specialist to join our dynamic team.

Job Summary:
As a Quality Assurance and Customer Support Specialist at Nuravine, you will play a vital role in ensuring the highest standards of our IoT products. You will be responsible for testing new changes on our devices, managing our web application, and becoming an expert user of our systems. Your insights and feedback will be instrumental in maintaining product excellence and enhancing customer satisfaction. You will also create comprehensive documentation that forms the basis of our internal and external communications, including our chatbot system.

Responsibilities:

– Conduct thorough QA testing of our IoT devices and web application (built on Angular) to ensure optimal performance and identify any issues.
– Provide top-tier customer support by understanding and troubleshooting system features and functionalities.
– Develop and maintain technical documentation in markdown, utilizing tools like ChatGPT to streamline the process.
– Be a primary contributor to our knowledge base, which serves both internal teams and our automated customer service chatbot.
– Optionally, contribute to setting up automations and chatbots, enhancing our customer support capabilities.

Requirements:

– Strong understanding of QA processes and experience in testing IoT devices.
– Proficiency in using and managing web applications, with a preference for experience in Angular.
– Excellent verbal and written communication skills, with the ability to create clear and concise documentation.
– Experience in writing technical documentation, ideally in markdown format.
– Strong organizational and time management skills, capable of multitasking in a fast-paced environment.
– A proactive approach to problem-solving and a deep understanding of customer support dynamics.
– Bonus: Experience in setting up automations and chatbots.

Interview Process:
– Initial Interview: Assess your understanding of QA processes and your ability to manage customer support tasks.
– Technical Interview: Demonstrate your expertise with our IoT systems and web application, and your proficiency in creating technical documentation.

Join Nuravine and be part of a team that values innovation, quality, and exceptional customer support. If you are excited by the challenge of mastering high-tech products and contributing to a seamless customer experience, we encourage you to apply.