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About Us
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
a commitment to personal development,
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
team building events, team lunches/ happy hours, and other company wide events
a supportive, caring environment dedicated to continuous learning and growth.
Summary:
The Raiya Voice Team Administrative Assistant role is responsible for supporting, providing reporting, analytics, and data management related to the implementation and support of the Ylopo Raiya Voice product.
Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
Requirements:
Previous experience in a data analytics or administrative role
Professional manner
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Strong phone skills
Advanced knowledge of Excel or similar
Responsibilities:
The primary responsibility of this role is to provide support to the Ylopo Raiya Voice Team via administrative and reporting tasks
Manage all Raiya Voice team reporting (daily, weekly and monthly)
Conduct outreach as needed to remove client roadblocks (both individual outreach and via mass communication)
Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support
Process various intake forms
Data entry into Ylopo’s systems of record
Ability to process new implementation and assist team members in troubleshooting
Speak confidently and professionally with team members and, at times, clients
Serve as subject matter expert for Raiya Voice Setup Process and Reports
Support leadership in keeping Raiya Voice training materials are up to date
Learn the ins and outs of Ylopo product
Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed
Specific Tasks:
Manage Raiya Voice Reporting
Daily, weekly, monthly reports
Create and/or maintain forms related to Raiya Voice
Organize and update team files, resources and trackers including meeting minutes, announcements, trainings, etc.
Manage client outreach, particularly mass communications
Assist Raiya Voice team members in troubleshooting
Ensure all Raiya Voice tickets are properly distributed and worked
Support Team Leads in identifying process gaps with regard to support ticket distribution
Support the team as needed should team members be out of office by providing coverage and flexibility in completing tasks
Assist leadership in pulling up data for the Weekly Coaching sessions and update the Weekly Coaching sheet
Special projects may be assigned
System Requirements:
Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
MUST have the latest Operating System
Ram should be at least 16 gig with 100 gb Free disk space
MUST have a back-up Computer with the same specs as the main device
A Headset with noise cancelling feature is a must
At least 20 mbps & up wired connection for main isp
Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed)
Back up power source
Shift Schedule: 9AM – 6PM Pacific Standard
Rate: starts at PHP 35,000 depends on experience
MAGIC WORD: Yloper
/about-us
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Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: /ylopos-diversity-equity-and-inclusion-policy
APPLY FOR THIS JOB:
Company: Ylopo LLC
Name: Ylopo Recruitment
Email: