Real Estate Assistant and Client Care Coordinator

We’re not just looking for a Real Estate VA, we’re looking for a valued new member of our company that will grow with us for years to come.

As you review the description, we welcome any questions you may have about the position or team. The successful candidate will be replacing our existing real estate administrator who is moving on to another role. The position is well-defined with existing systems and processes. We are looking for a talented individual to come in, work within our system and improve it as we move forward.

Our new hire will have 5+ years of experience in similar roles and have at least 2+ years of experience working a 9 am – 5 pm EST work day.

This posting is for an audition. We will be selecting 3 – 5 candidates to hire (paid) for a small test project. After seeing your work, we’ll choose who to bring to the team.

Very strong English, both written and spoken is a must. In this role, you will talk directly with clients over email, text and on the phone.

We are seeking a motivated and very detail-oriented person to join our team. The ideal candidate will support our agents and brokers with administrative tasks, client interactions, and marketing efforts. This role offers a unique opportunity to learn the real estate industry and grow within a supportive environment.

Qualities Needed To Be Successful

Skills can be learned and enhanced over time. We are big on having team members that fit into our culture. The 4 qualities that we are looking for are: Integrity, Commitment to Excellence, Being a Self-Starter Who Finds Solutions & a Desire to Learn

Integrity: You are a good fit if you are honest with your fellow team members. Open communication is very important. If you are unable to hit a deadline or are unsure how to do something, being upfront about it is important. We are all here to help each other after all.

Commitment to Excellence/Continuous Improvement: We are always trying to improve our business with our clients in mind. We have great systems in place however there is always room for improvement. You are a good fit if you are always looking for ways to improve what we are doing and if you speak up and let us know about those ideas and how we could implement them.

Being a Self-Starter Who Finds Solutions: We are a small, efficient team. It’s important that each member of our team feels empowered to bring solutions to the table. You are a good fit if you are able to identify problems and then recommend solutions to overcome them.

Desire to Learn and Improve: Everyone has the ability to learn and get better at what they do. We want people who are open to learning new skills and taking on new challenges. If you are not excited about improving your skills and trying new things then this is likely not a good fit for you.

Key Responsibilities:
– Coordinate and complete all administrative tasks associated with the listing sales process: Prepare paperwork, organize a calendar of tasks, book trades, photographers and cleaners, create marketing materials, interview clients about their home’s details, talk to realtors to get feedback and more, We have extensive checklists to complete and manage this process
– Coordinate and complete all administrative tasks associated with the buyer sales process: Prepare paperwork, book showing appointments, create offers, book inspections, coordinate paperwork to banks and lawyers, complete trades, interact with the client regularly
– Handle client communications via phone, email and text
– Take ownership of our internal administrative systems, continuously improve upon them and design new systems as required
– Assist our lead agent with daily administrative tasks including scheduling appointments, managing calendars, and preparing documents.
– Prepare and create marketing materials including flyers, brochures, website pages and social media content
– Maintain and update our CRM (Customer Relationship Management)
– Maintain and update property listings on various platforms and databases
– Conduct market research to support real estate agents and brokers
– Perform other duties as assigned in support of the team
– Ensure all real estate transactions and paperwork are fully completed and signed, and completion of real estate brokerage trades

Qualifications:
– Excellent organizational and multitasking skills
– Excellent English speaking and writing abilities
– Experience working with clients and customers directly
– Multi-year experience working in a cloud-based CRM, (Real Estate CRMs preferred)
– Ability to work independently and as part of a team
– Ability to troubleshoot independently and find solutions
– High level of professionalism
– A high attention to detail with the ability to work with and from checklists and work within systems
– Previous experience working on a 9 am – 5 pm EST schedule
– Previous experience in real estate, administration, or customer service is preferred
– Previous experience in project management or operations is preferred

Technical Skills

Required:
Google Suite (Email, Calendar, Drive, Docs, Sheets), Adobe Acrobat, Trello, Canva, MailChimp, Social Media, CRM Experience (Cloud Based)

Preferred:
TREB MLS, Matrix MLS, BrokerBay, Webforms, Geowarehouse, KW Command, DocuSign, WordPress, YouTube

What We Offer:
Full-time position with pay that matches experience
Comprehensive training and professional development
Friendly and supportive work environment

If this sounds like you apply below, I will personally read your application, work samples and answer any questions that you may have (seriously, the more questions the better!) In your proposal please start the first line with “Blue Whale” so that I know you actually read the complete job description.

The David Bradica Team is a leading real estate sales company located just outside of Toronto, Canada. We focus on helping people buy and sell residential homes. Our mission is to provide the best service in the market for our clients, supported by a deep understanding of the market.