Real Estate Call Center Manager

**** Must have at least 3 years management experience in the Call Center Industry leading a team focused on Real Estate Call Campaigns in order to apply.

We are seeking “super-talent” to join our rapidly growing company! The sky is the limit in our company for growth opportunities. If you are tired of short-term projects – this may be a fit because we are looking for people interested in a long-term career path!

We work with people long-term. We have team members that have worked with us for over 10 years virtually from the Philippines. Many of our contractors work during their daytime hours for quality of life.

The successful candidate will be responsible for the “heart and soul” of the HUB as the Call Center Manager. This is a key role and this person will join the Leadership Team for the company, taking the business to the next level.

They will be responsible for the performance of the Engagement Specialists and Coaches that they lead. This opportunity comes with a profit share component besides a base salary, due to the magnitude of this role.

***** If you fit the qualifications below then APPLY by submitting your Resume, a DISC Assessment, and a short VIDEO introducing yourself and letting us know why you are interested in joining our team.

The Call Center Manager will be responsible for the culture and management of processes for the continuous improvement of the client’s experience. Strategic planning and execution of all operations. Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, and financial performance. A Manager with a commitment to excellence that is demonstrated through continuous development programs enhancing contractor’s engagement, service, knowledge, skills, and morale.

RESPONSIBILITIES

**Provide leadership, direction, guidance, and support to all call center team members in a manner consistent with our Core Values
**Appropriately prioritize team goals and individual goals to effectively achieve business objectives
**Manage all metrics, performance criteria, policies and procedures to continuously improve call center productivity
**Assist in budget preparation and understand the impact of decisions and actions based on the overall company financial performance
**Recruiting and hiring talent
**Train, and coach the Managers/Coaches on the essential skills required to ensure that each team member
**Collaborate with Human Resources to ensure that policies and procedures are consistently and fairly applied and documented
**Strategic planning with Leadership Team to achieve results

QUALIFICATIONS:

**Exceptional work ethic, high energy, demonstrates urgency and can thrive in a fast-paced environment
**Proven track record developing and managing Engagement Specialists (ISA’s) in the Real Estate industry, and experience in managing virtual teams in different time zones.
**Excellent written, verbal, interpersonal communication, negotiation, problem-solving, and analytical skills.
**Exudes the ability to lead, inspire, motivate and influence others to achieve their highest potential.
**Demonstrated excellence in communication (written and verbal) with internal and external customers.
**Results-driven, action-oriented, and self-motivated mindset.

REQUIREMENTS:

** College degree
**Minimum of 5 years call center experience required, with at least 2 years at the manager level or higher – Director level experience preferred.
**Tech-savvy and familiar with a variety of Real Estate platforms a bonus. Nice to have knowledge of Zoho and five9 management systems. (but not necessary)
** Minimum high-speed internet connection of 50 MBPS
** Good quality equipment – headset, computer, dual monitors
** Relatively new computer with a minimum memory of 8 GB of RAM and processor speed to perform efficiently
** Non-distracting home office environment

If you have the qualities and abilities required, we would love to collaborate. This is a KEY role in the organization and compensation will be a monthly salary plus profit share. Pay will depend on level of experience and increased once fully trained.

Thank you for your interest in being a part of our Team and THRIVING in all areas of your life!