Our Virtual Assistant Customer Service Specialist position is in the Real Estate arena with a goal of attracts potential customers by both asking questions and answering questions. Prepare correspondences, gather information, and fulfill customer inquiries to ensure customer satisfaction. Our position includes both inbound and outbound calls (including cold calling).
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines and scripts to perform the functions of the job.
Customer Service Specialist duties:
*Open and maintain customer accounts by recording account information
* Prevent service problems by keeping in touch with customer periodically.
* Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
*Collecting customer information and analyzing customer needs
*Contribute to team effort by accomplishing related results as needed
* Be able to learn to use a dialer.
* Manage large amounts of outbound calls and incoming calls
*Generate sales leads
*Provide accurate, valid, and complete information by using the right methods/tools
*Meet personal/team sales targets and call handling quotas
*Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
*Keep records of customer interactions, process customer accounts, and file documents
*Follow communication procedures, guidelines, and policies
*Resolve customer complaints via phone, email, mail, or social media
*Use telephones to reach out to customers and verify data
*Greet customers warmly and ascertain problem or reason for calling
*Act as the company gatekeeper
*Sell our service
*Utilize computer technology to handle high call volumes (dialer)
*Read from scripts
Customer Service Specialist requirements:
*Excellent English Skills
*Proven customer support experience
*Strong phone contact handling skills and active listening
*Familiar with CRM systems and practices
*Customer orientation and ability to adapt/respond to different types of characters
*Excellent communication and presentation skills
*Ability to multitask, prioritize and manage time effectively
*High school diploma or equivalent; college degree preferred
*Documentation Skills
*Listening Skills
*Phone Skills
*Multitask
*Patience
*Negotiation
*Positive Attitude
*Attention to Detail
*People Oriented
*Analysis
*Problem Solving
*Organizational Skills
*Adaptability
*Ability to Work Under Pressure
*Computer Skills ( Google Drive, Google Docs, Google Spreadsheet, Google Calendar)
*Ability to work without supervision and followscript.
*Experience with HubSpot CRM is a plus.
*Experience in Real Estate Arena a must.
*Experience with Call Tools dialer is a plus.
*Send daily reports as well as contact manager immediately with a hot prospect.
*The target is to ensure excellent service standards and maintain high customer satisfaction.
Must have at least 1 year previous experience handling assistant or administrative responsibilities, or experience in customer service.
Two Shifts to Choose from:
A. Afternoon Shift is Monday to Saturday Houston, TX, USA time 10am to 2pm
B. Evening Shift is Saturday to Thursday Houston, TX, USA time 4pm to 8pm
Work is 7 days a week.
This is part time position 4 hours a day
We pay via PayPal one week in, but will advance first week.
Timesheets Due Saturday and Pay is the Following Friday (Except for 1st Week)
Pay starts at $2 per hour with monthly performance and sales commission bonuses.
Position has to be filled ASAP we are doing interview on Google Chat Meeting between 11am to 1pm Houston TX, USA time
To apply please send your resume and a sample voice recording of yourself
APPLY FOR THIS JOB:
Company: Flexiwork Services
Name: Rich F.
Email: