About us:
HomeRoom is a Y-Combinator-backed residential real estate marketplace that simplifies remote investing and streamlines affordable renting. Our platform currently has 750 units in 31 cities across six major metros. We’ve housed more than 1,000 people in HomeRooms (tour a HomeRoom here), and we expect this number to reach 50,000 by 2024. We have raised a seed-round and are looking to grow extremely quickly.
Take a virtual tour of one of our homes here –> /show/?m=J5aio3bpueZ
Our vision:
We want to be in every major metro in the US in the next five years. We believe cities are best when people can actually afford to live there, and our goal is to be an instrumental part of housing innovation to make that happen at scale. We move incredibly fast while remaining dedicated to our mission – to change the way people rent.
We are looking to directly hire a Customer Service Consultant as a new addition to our growing team. The ideal candidate must love building rapport with tenants and building trust in all the services we provide.
•Starting pay will be $550 Depending on your experience.
• Training will be provided. But your experience is a deal breaker. Pay can be higher if you already have a background as a Customer Service Consultant for a Property Management Company. We can discuss this during our meeting.
• If you have worked in a BPO as a customer service representative, we would love to meet you!
Responsibilities (Training will be provided)
• Manage the entire onboarding process – including move-in and transfers
• Manage the entire offboarding process
• Engage in constant communication to build rapport, trust and ensure all questions or concerns are attended to
• Be an expert on all services provided (maintenance, maid, security, etc) for new homes and existing homes. You should be comfortable explaining the entire process of each service.
• Monitor and evaluate rent payments on a monthly basis. Execute eviction process when needed.
• Manage vacant rooms for listing and for occupancy.
Qualifications
• You have at least 2 years of experience in a similar role (customer service or real estate experience is a plus)
• You should be able to maintain a positive, empathetic, and professional attitude towards tenants at all times.
• Your schedule is flexible and will be willing to work in US CST hours and weekends. (Weekdays Off )
• Must have strong emotional intelligence, coachability, and work ethics
• Experience in BPO set-up preferred, English fluency is a deal breaker
• Knowledge of property management tools like Buildium, Rently, ClickUp, Latchel, and Textline is a plus but not a deal breaker.
We offer full-time hours, and we would like to find the right person who will stay with us for a long time. The role will grow as necessary.
If you’re interested:
1. Kindly send your resume to
2. Next, Make the Subject of your Application – Your Next Customer Service Consultant
3. Kindly include the following in your email
– A screenshot of your internet speed test and equipment specs taken recently.
– A screenshot of your IQ test result – /staticid/975
– Your recording link from Vocaroo answering the following questions:
*Tell us about yourself and your experiences as a customer service representative/consultant
*What are your recent achievements in your career
*What makes you the right hire for this role
4. Kindly include the link to your LinkedIn Profile
IMPORTANT NOTES: PLEASE DO NOT APPLY if you do not have the required competencies. Strictly follow the application guidelines – Only those who followed the instructions will qualify, and we will schedule you for an initial interview since we are looking to onboard someone ASAP. WE WILL NOT ACCEPT APPLICATIONS HERE.
This is a great company, with lots of perks available for the right person. Hoping to see you on board soon!
APPLY FOR THIS JOB:
Company: Chameleon Candle Co Pty Ltd
Name: Maricar
Email: