Real Estate Virtual Assistant

SCHEDULE: FULL-TIME; Monday-Friday (West Coast U.S. business hours) Must be able to work U.S. business hours 8-5pm PST
ENVIRONMENT:
California Smart Home Pro is a leading provider of smart home automation services, focused on partnering with Real Estate agents in various channels. Utilizing cutting edge technology, industry best practices and infused with a spirit of innovation, California Smart Home Pro is a dynamic and energetic work environment.
POSITION OVERVIEW:
Virtual Assistant (VA) will take ownership of timely initial contact and ongoing follow up with leads on behalf of California Smart Home PRO and Real Estate Agent / Insurance Agent Partners. Great communication skills (Excellent English) and a positive attitude are a must. Top VA’s manage email inbox, social media/email campaigns and make high volume outbound calls, overcome objections, reinforce California Smart Home PRO and Partners as experts in their field, and are motivated to achieve.
Essential Duties and Responsibilities:
Contact Real Estate Agents and leads via outbound dial
Interact with consumers over Email via MS Outlook as well as social media functions
Identify partner/consumer readiness through scripting and Q&A
Schedule follow up calls using Lead Management System (LMS)
Annotate and appropriately disposition consumer records within LMS
Live transfer ready consumers to CSHP staff
Schedule call-back appointments for CSHP staff
Follow up with partners/consumers to verify a connection is made
Train new VA’s through nesting, shadowing and role play
Qualifications/Requirements:
Follow CSHP Standard Operating Procedures
Employee must be open to work overtime to complete assigned tasks.
Commitment to company values, policies and procedures
Excellent interpersonal communication skills (Excellent English speaking and writing)
Customer Service – the ability to provide and maintain effective and positive communication
Adaptability – an ability to quickly learn new or different techniques, products and computer programs
Problem Solving – an ability to effectively analyze and resolve problems at a functional level
This person must live our culture every day! (Respect, Transparency, Scrappy)
Other duties and adhoc projects as assigned
California Smart Home Pro provides:
Flexible vacation day’s
Opportunity for growth within the company
Bonus pay as company goals are achieved
Chance to contribute in an industry leading company
*Only applications with “I want to work for Natalie” in the subject header will receive a response.*