Receptionist / Clerical Job

Job Description / Performance Evaluation Title: Receptionist / Clerical Job Summary: Primary responsibility is to facilitate the communications functions of the business office and provide clerical support. Reports to: _______________________________________________________________________________________ (per Agency) Job Qualifications: Education: High school graduate (college preferred). Experience: One year general office experience. Skills: Excellent computer skills required, excellent interpersonal and organizational skills. Knowledge of medical terminology preferred. Excellent phone skills. Prolonged sitting and some standing required. Requires problem solving skills. Essential Functions: Evaluation: Facilitates the communications system which may include mail distribution, pagers, phone system, memos, answers incoming calls, documents, and disseminates appropriate messages. Provides clerical support which may include preparation of admission, orientation, and new hire packets; monitoring and ordering office supplies and forms; typing, special projects, filing, and copying. Competently handle multi-line phone system. Demonstrates understanding of system features. Promotes the Agency philosophy and mission by presenting a positive image to patients, families, physicians, and community agencies. Uses effective customer service skills when directing calls and assisting others. Provides computer support and data entry. Promotes effective communication to patient, families, team members, and other healthcare professionals, and maintains confidentiality. Performs other duties as required. Statement of Understanding: I have read the above job description and essential functions. I understand and agree to carry out these responsibilities as assigned. I will adhere to Agency compliance with laws and regulations in a professional manner. I understand and acknowledge that nothing contained in this job description may be construed as limiting the employer’s right to discipline or terminate my employment at any time for failure to perform satisfactorily. Signature: _______________________________________________________________________ Date: _____________________ Evaluation Codes: 1 – Does not meet job requirements/expectations 2 – Occasionally meets job requirements 3 – Normally meets job requirements 4 – Meets and occasionally exceeds job requirements 5 – Regularly exceeds job requirements Comments/Goals: ___________________________________________________________________________________________ ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ _______________________________________________________________________________