Reimbursement Manager

Job Logistics Summary:
Position: Reimbursement Manager
Type: Full-Time, 1099 Contractor with benefits
Location: The Philippines (100% Remote Position)
Hours: 40 hrs per week
Compensation: USD $1000/month
Timeline: We’re looking to make a decision soon, but we will spend the necessary time to find the best fit!

Link to Apply: Click to view/jobs/reimbursement-manager-Iy8

Who We Are:
SellCord is a leading agency specializing in the launching and scaling of brands of all sizes, exclusively on Walmart. As Walmart-approved partners, we are dedicated to helping brands thrive and succeed in the Walmart marketplace. With our in-depth expertise and unwavering focus on Walmart, we are recognized as the best in the industry.

We’re Looking for You if You:
– Are self-driven and adaptable in a fast-growing company.
– Are quick at picking up new tasks and tools in a rapidly evolving environment.
– Exhibit a growth-focused and goal-oriented mindset, thriving within a collaborative team mentality.
– Can efficiently manage and prioritize multiple tasks while respecting team resources, showcasing excellent task management skills.
– Showcase adaptability and fluidity in a dynamic startup setting, thriving even in the face of shifting needs and priorities.
– Embrace feedback as a necessary part of improvement, understanding that it guides improvement rather than focusing solely on mistakes.

The Role Logistics:
We need support in the areas of case management, reimbursement and client support. Our objective is to find individuals who have experience with FBA reimbursement and leadership.
As a Reimbursement Manager, you will serve as the Case Manager team lead, and the primary point of contact for clients, addressing their concerns, investigating and resolving cases, and collaborating with internal teams for effective solutions. This role involves working closely with Account Managers, providing support in case resolution, and contributing to the overall success of client relationships.

Responsibilities and Areas of Need:
Case Resolution:
– Investigate and analyze client cases, collaborating with internal teams for effective solutions.
Communication and Follow-Up:
– Communicate with clients through various channels, providing clear updates on case status and resolutions.
– Conduct timely follow-ups to ensure case resolution meets client expectations.
Collaboration with Account Managers:
– Work closely with Account Managers to understand client accounts and collaborate on relevant cases.
Problem-Solving and Quality Assurance:
– Employ critical thinking and problem-solving skills to address complex client issues.
– Implement quality assurance measures to ensure high standards of service.
Continuous Learning and Growth Opportunities:
– Stay informed about industry trends and updates relevant to case management.
– Identify opportunities for professional growth within the role of Reimbursement Manager.
Input on Hiring: Provide valuable input on new candidates for the case management team, evaluating and recommending those that may be a good fit.

Skills That Will Enable You to Thrive:
– Proven leadership skills with the ability to manage and motivate a team effectively.
– You have proficiency and experience with Excel.
– You are proficient with asset management tools such as Slack, ClickUp, GSuite, Loom, Monitask.
– You have deep knowledge and experience in E-commerce, particularly in FBA Reimbursement. Walmart Marketplace is a plus.
– Ability to multitask and prioritize your time and resource management effectively in a fast-paced work environment.
– Pride in refining your communication, both written and verbal.
– Tact and discretion in preparing, disclosing, and handling client information.
– Flexibility to adapt to changing business needs in a startup environment and take a proactive approach.
– Reliable computer and internet connection and can use video conferencing services such as Google Meet.
– Ability to read and follow instructions with precision, enabling you to excel in a remote work environment.

Benefits:
Why It’s Awesome to Join SellCord:
– Work virtually from anywhere, with team members from all around the globe. We do require availability during 9 AM – 5 PM PST due to client demand.
– You’ll work with extraordinary people, where everyone on our team has unique backgrounds and is always willing to assist wherever they can.
– For this role, we offer a competitive salary as well as Vacation days, Local Holidays & Sick Leave.
– We have a high bar for excellence, making it a priority to help our team members become a key part of our company and ensuring they grow as we grow!

How to Apply:
Please use the link below to submit your resume and cover letter outlining your relevant experience and why you’re interested in joining SellCord.
Link to Apply: Click to view/jobs/reimbursement-manager-Iy8