Relationship Manager

We are seeking a dynamic and dedicated Relationship Manager to join our Credit Repair Team.

As a Relationship Manager, you will play a crucial role in assisting clients with credit repair needs, building strong relationships, and guiding them towards financial success.

We are seeking for someone to work 38 hours a week (within the Australian, Sydney time zones of 8am and 6pm).

JOB RESPONSIBILITIES:

– Dispute negative listings on Australian credit reports

Utilise relevant legislation to challenge inaccuracies and discrepancies.

Liaise with credit reporting bodies and creditors to remove or amend listings

– Review financial documents:

Analyse bank statements, contracts, notices, and interaction notes to identify creditor process errors.

Document findings accurately in client files.

– Negotiate and investigate with creditors:

Engage in negotiations with creditors to resolve disputes and rectify inaccuracies.

Investigate discrepancies and errors reported by clients.

– Draft correspondence:

Prepare letters and emails based on relevant legislation to dispute listings.

Ensure all correspondence is clear, concise, and legally sound.

– Analyse and clarify case issues

Evaluate the complexity of each case and identify potential solutions.

Provide clear explanations and guidance to clients regarding their credit repair process.

– Communicate effectively with clients:

Provide regular updates on their credit repair progress.

Address any questions or concerns they may have regarding the process.

– Manage client documentation:

Receive and process client documentation efficiently.

Ensure all relevant paperwork is appropriately filed and documented within the system.

– Maintain professionalism and confidentiality:

Handle conflicting issues with professionalism and diplomacy.

Uphold strict confidentiality standards when dealing with sensitive client information.

– Assist in client file management:

Maintain accurate and up-to-date documentation within the system.

QUALIFICATIONS

– Proven experience in customer service, relationship management, and credit repair.

– Strong understanding of credit reporting, credit scoring, and regulatory requirements.

– Excellent communication skills, both verbal and written.

– Ability to empathise with clients and provide compassionate support.

– Detail-oriented with strong analytical skills.