Previous experience with AirConditioning repair/troubleshooting is essential to be considered.
Job Title: Remote AirConditioning Troubleshooting Advisor
Location: Remote
Hours: 37.5 hours per week
Pay: Up to 350 PHP per hour
About Us:
Buy it Direct is one of the UK’s biggest Retailers of a range of different products. We pride ourselves on delivering exceptional customer service and technical expertise to ensure our customers have the best experience with their products.
Job Description:
As a Remote AirConditioning Troubleshooting Advisor, you will be responsible for providing technical support and assistance to customers experiencing issues with their air-conditioners. Both portable AirCon and wall-mounted AirCon. Experience in troubleshooting laptops, computers, and other technical products is also advantageous.
Responsibilities:
Provide technical support to customers via phone, email, and chat channels.
Diagnose and troubleshoot issues related to air-conditioners, laptops, drones, white goods, and mobile phones.
Guide customers through troubleshooting steps and provide solutions to resolve their technical problems.
Escalate complex issues to higher-level technical support or appropriate departments as needed.
Document customer interactions, including details of inquiries, troubleshooting steps, and resolutions, accurately and thoroughly.
Collaborate with other team members and departments to share knowledge and best practices for resolving technical issues.
Stay up-to-date on product knowledge and technical information related to supported devices and appliances.
Requirements:
Technical knowledge and experience with air-conditioners is essential.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to customers.
Strong problem-solving and troubleshooting skills, with the ability to think logically and analytically.
Must speak very good English
Customer-focused mindset with a passion for providing exceptional service and support.
Ability to work independently and efficiently in a remote environment.
Access to a PC or laptop, a headset, a USB camera, and two stable internet connections to facilitate remote work.
Previous experience in customer service or technical support roles is preferred but not required.
Benefits:
Opportunities for career growth and advancement.
Ongoing training and development to enhance technical skills and knowledge.
Competitive pay
How to Apply:
To apply for the Remote AirConditioning Troubleshooting Advisor position, please submit your resume outlining your relevant experience and qualifications to We look forward to hearing from you!
APPLY FOR THIS JOB:
Company: Triad Global Media
Name: Aaron Sutcliffe
Email: