Remote Call Center Representative

We are looking for a remote customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Schedule customer Jobs
• Take the extra mile to engage customers

Skills
• Proven customer support experience or experience as a client service representative; use of proprietary software
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent English communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• College Degree

Experience level:
• 2 years Lead or Manager Experience in Call Center

Job Type: Full-time- this is a full-time position that needs to be engaged during the entire shift. You will not have the ability to use this as a 2nd job.

Shift:
• Monday- Friday CST 8am to 6pm 10 Hours Per Day- 1 Hour Lunch*

*Please note this is 9pm to 7am Philippines time half the year and half the year it would be 8pm to 6am.

Salary: 40,000-50,000 PHP Per Month plus possible bonuses TBD. Salary is done 2x a month on the 15th and the last day of the month.

You will have paid time off for the holidays we are closed in the U.S.

Next Steps:
To reiterate we are looking for someone who has been in a management/lead role for a call center. Even though you will not be managing others we need someone with in-depth experience as the rest of the team is high level. For this position you will need a computer, noise-cancelling headset (can’t hear the roosters), and a solid internet connection.
The next steps are as follows. 1. To show that you read the whole thing and can follow directions put “Tree” in the subject line. 2. Include your resume. 3 Send a link to a quick video (30 seconds or less) telling us why you are the perfect fit for this position. If you do not do all three, then you will not be considered.