Plumbing Bros National Assist – Australia
About Us:
Plumbing Bros is Australia’s premier Plumbing company. As the fastest-growing trade business in the country, we are poised for remarkable expansion, making this the perfect time for you to join our team of skilled professionals.
Our firm commitment to reliability, professionalism, and the delivery of great quality workmanship shapes our identity. We’re not just tradespeople; we are customer service superstars who take each job seriously, ensuring that our customers receive the experience they deserve.
We are changing the perception of plumbing, and our customer-centric approach has set new industry standards for 5-star service and customer satisfaction. We believe in recognising and rewarding hard work, and our core values drive our continuous growth.
About the Role:
Plumbing Bros National Assist is based in Perth, and is looking for a new team member to work remotely from the Philippines. Become a vital part of our team, fielding and coordinating job schedules and invoicing processes as we work with a national network of clients and franchise partners across Australia. If you’re detail-oriented and thrive in a positive work environment, apply now to help build lasting client relationships and deliver exceptional service!
The role offers a work schedule from 6:00 AM to 3:00 PM PHT, Monday to Friday, with a 1-hour lunch break.
Key Responsibilities:
• Client Coordination: Ensure our clients receive great customer service and timely feedback, leaving no room for errors.
• Scheduling/Purchase Order Generation: You will be at the forefront of our scheduling/order process, ensuring accuracy
and timeliness.
• Franchise Coordination: Efficiently coordinate with our franchise network across Australia to ensure smooth operations
and client expectations are exceeded.
• Customer Interaction: Engage with valued clients through calls, emails, and queries. We take pride in treating our
customers like gold, so going the extra mile should be second nature to you.
• Handle and Action Job Variation Requests: Manage requests from franchise partners onsite and coordinate efficient and
timely escalation with the end client.
• Job Management: Manage and process all day-to-day jobs by following the invoicing & job-checking process.
About You:
Are you a positive, friendly, team-oriented individual who thrives on tackling challenges head-on? Are you a clear and conscientious communicator who can handle varying tasks and interruptions, and maintain professionalism above all? Are you someone who thrives in a great team environment and has excellent customer service skills? If so, you might be the ideal fit for this role.
Additional Requirements:
• English Proficiency: Must have local / Australian-level English skills. Candidates must submit a an audio or video themselves
speaking for a minimum of 1 minute.
• IT Setup: You must have a reliable computer with a dual-screen setup. Provide details and pictures of your IT setup and
home office.
• Work Environment: Must have a quiet and professional workspace to minimize disruptions during work hours.
• Reliable Internet: Ensure you have a stable and high-speed internet connection, along with a backup plan for internet
connectivity and power outages.
• Self-Motivation and Discipline: Ability to manage time effectively and be self-motivated in a remote work setting.
• Communication Skills: Strong written and verbal communication skills are essential for remote collaboration.
• Time Management Tools: Comfortable using tools for time management and productivity tracking.
Experience with job management systems in the areas of plumbing, electrical or construction will be favourably looked upon.
Experience with data entry, invoicing creation and entry will be favourably looked upon.
Customer service experience and phone experience will be favourably looked upon.
Benefits:
• Competitive salary
• Work from home
• Be part of a dynamic and supportive team
• Opportunities for professional growth and development
Application Process:
If you believe you are the right fit for this role, please submit your resume along with an audio or video recording of yourself telling us about yourself and why this role interests you, speaking for at least one minute. Also, include details and pictures of your IT setup and home office.
Join Plumbing Bros National Assist and be part of a team that values professionalism, quality, and customer satisfaction.
All applications should be emailed to
APPLY FOR THIS JOB:
Company: Pomelo
Name: Plumbing Bros National Assist
Email: