Your main task will be to message people on instagram and Facebook and LinkedIn. I will provide you training for you to follow. I will guide you and I will make sure to practice with you. As a Remote Customer Chat Specialists you will provide an exceptional first impression by quickly answering online chat requests from our customers. You will provide extensive knowledge about specific products and services, and identify consumer wants and needs. All communication with consumers takes place via our web-based live chat console and Facebook and instagram and LinkedIn.
Each Chat Specialist is responsible for having dynamic conversations that drive the consumer to want to do business with us. Conversations are NOT scripted and we pride ourselves in creating relationships and hearing the needs of our customers. Chat Specialists need to think quickly and provide a personalized experience for each consumer based on their wants and needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.
*You must know English and be able to work USA hours between 8am – 6pm for at least a 6 hour shift**
Duties
Responding to prospects in chat software, social media accounts, and email if needed
Scheduling a consultation between the prospective client and our Sales Representatives.
Keeping a detailed log of your contacts, including those who were not interested.
Following up with prospective clients who have shown interest in the past.
Open to stepping in to take calls ranging from 10 min -15min
Qualifications
Must be experienced at navigating website pages and quickly identifying information
Must have social media experience
Must have effective English written and oral communication skills
Ability to multi-task and prioritize quickly
Detail-oriented and customer-focused
Possess critical thinking skills
Adaptable
Career-oriented and professional
Experience as a Sales and/or Customer Service Associate is a plus
About You:
You live and breathe sales and customer service
You know English well
You love how it feels to help someone
You are quick on your feet and are comfortable talking to people online
You want to believe in what you are selling
You are comfortable working remotely
Time is your most valued asset and you appreciate the flexibility and work/life balance
You thrive in a fast-paced environment
You are able to work at least 6 hours a day, at least 5 days a week.
Must be able to work USA Mountain Time hours between 8am – 6pm
Pay Range
$2- $4 per hour + bonus
(You will get a raise after 60 days)
***You must know English and be able to work USA hours between 8am – 6pm for at least a 6 hour shift***
APPLY FOR THIS JOB:
Name: Tucker D
Email: